About the Position
As a Customer Service Representative, you will work in an open office environment alongside service-minded colleagues. You will experience a fast-paced atmosphere and answer customer inquiries via phone and email. The most common questions concern pricing, invoices, complaints, and refunds.
Øresundsbron's customers speak Swedish, Danish, and English, so it is a requirement that you have a good understanding of all three languages. Your working hours will be Monday - Friday 08:45-17:15.
Your main responsibilities in this role will include:
Focusing on exceptional customer experience
Meeting established KPIs
Handling incoming calls and responding to emails
Other administrative tasks, such as mail handling and registration
The Customer Service Representative position is a consulting assignment on an as-needed basis through Adecco.
About You
We are looking for someone who is service-minded and seeking a long-term on-call position. You will work approximately two days per week during school terms and are available to work full-time during Christmas and summer. You have previous customer contact experience, and if you have worked in customer service, this is a merit.
To succeed in this role, you need to have good communication skills, find it easy to build relationships, be solution-focused, and be adaptable. Since you will work in multiple systems, good computer skills and the ability to learn quickly are required. To thrive in this role, you need to have a positive attitude and be able to contribute to a good atmosphere in the workplace.
Important for the position:
That you are currently a student or have another main occupation of at least 50%
If you study - at least three terms of studies remaining
Available to work two days per week, plus full-time during Christmas and summer
Previous experience in service and customer contact
Good knowledge of Swedish and English
Basic understanding of the Danish language
Meritorious for the position:
Experience in customer service where you have received inquiries via phone, email, or chat
Fluent Danish skills, or Danish as a native language
NOTE! Start date for this position is November 4, 2026. The position will begin with training that will be held on the dates specified below. It is important that you as an applicant ensure now that you can attend all full days:
Week 45: Wednesday, Thursday, and Friday (November 4, 5, and 6) 09:00-16:00
Week 46: Monday, Tuesday, and Wednesday (November 9, 10, and 11) 09:00-16:00
About Øresundsbron
We can offer an exciting and diverse position at a visionary and dynamic Danish-Swedish workplace that serves as the hub of a vibrant region where you will help shape development. We are 145 employees working to make Øresundsbron the best route to experiences and opportunities on the other side of the Øresund. Our employees create opportunities for our success. Our organization is characterized by proactivity, willingness to change, and openness. Effective cooperation is a prerequisite for achieving our goals, and therefore we at Øresundsbron are helpful bridge builders.
Contact Information
If you have questions about the recruitment, please contact the responsible recruiter:
Sofia Fahlén via [email protected]
If you have questions regarding registration, please contact support via [email protected]
We look forward to your application!