We are looking for an engaged and communicative IT support technician who wants to contribute to a well-functioning and user-focused support operation. In this role, you will work closely with the organization's users and be an important part of both resolving daily IT issues and developing the support function's approach.
About the Assignment
We are looking for a consultant for a service-oriented and solution-focused position in our client's 1st Line support, which provides support to the municipality's employees and operations. The assignment runs from 2026-10-01 to 2027-01-31. In the role, you will receive and register incoming calls and tickets, and act as a team player with good sensitivity to unexpected problems. When necessary, you will escalate issues to other support levels with necessary information, while following existing procedures and contributing to the development of the service desk's work.
Your Tasks
Staff First Line support with daily handling of incoming tickets via phone, email, and ticket management system
Troubleshoot and provide user support for clients, accounts, permissions, Microsoft 365, and other operational systems
Provide remote support to users and document actions in the ticket management system
Contribute to work with user documentation, guides, and instructions for the organization's users
Contribute to the development and improvement of working methods, processes, and procedures within the support operation
We are Looking for You Who Have:
Documented experience from First Line or Service Desk
A high school diploma
Experience with ticket management systems and phone support
Experience with remote control tools and troubleshooting in client environments
Experience working in multiple systems in parallel and handling high ticket volumes
Very good communication skills in Swedish, both spoken and written
Experience adapting information to users with varying digital maturity
Meritorious
Experience with ITIL or other ITSM frameworks
Participated in implementing or developing ITSM processes or support organizations
Experience with change management within IT support
Experience in creating or quality-assuring user guides and knowledge articles
Documented ability to write pedagogical, recipient-tailored instructions
Active work with Knowledge Management in service desk
Practical Information:
Assignment period: 2026-10-01 through 2027-01-31
Scope: Full-time
Salary: According to agreement
Employment form: Consulting assignment
What We Offer You
As a consultant at Bemannia you get:
⭐ Close contact with your consultant manager ⭐ Opportunity for more exciting assignments ⭐ Experience at educational workplaces where your expertise makes a difference ⭐ Secure employment terms
🔭 Read more about what it's like to be a consultant with us here: Working as a consultant via Bemannia
About the Application
Apply for the position by clicking apply below. Please upload your CV in Word format and in Swedish. Selection and interviews are ongoing and the position may be filled before the final application deadline, September 17, 2026.
We do not accept applications by email, but if you have specific questions about the position, these will be answered by the responsible recruiter, Amanda Jacobsson, [email protected].
For general questions about your application or our recruitment process, you can reach us during office hours at 0771-845300.
Bemannia is a public Swedish staffing and recruitment company that provides competent and qualified personnel through staffing, recruitment, and personnel contractor services within Organization & Management, PR & Information, Marketing & Sales, Finance, Legal, HR & Personnel, Property & Technology, IT & Data, and Office & Administration. Bemannia has framework agreements with most of Sweden's government agencies and Swedish municipalities, their administrations and companies. Bemannia is a member of Kompetensföretagen and is an authorized staffing and recruitment company and has collective agreements with Unionen, Akademikerna, SEKO, LO, and the Hotel and Restaurant Employees' Union. Bemannia is certified according to SS-EN ISO 9001:2015, Quality Management System, SS-EN ISO 14001:2015, Environmental Management System – requirements and guidance, SS-ISO 45001:2018, Occupational Health and Safety Management System, and SS-ISO/IEC 27001:2022 Information Security Management System.
The company's management has been active in the industry for 40 years.