About the Company
Service Works Global (SWG) delivers innovative facility management systems to both public and private sectors, from regions and municipalities to large property owners. Faciliate is one of the company's flagship products and serves as a customer portal and central platform for facility management. Among SWG's customers are the majority of Sweden's regions, responsible for purpose-built facilities such as hospitals and health centers, administrators of universities and colleges, as well as a large number of municipalities and non-profit housing companies.
The company is in a phase of growth and development where collaboration between different product areas is deepening. The culture is characterized by engagement, openness, and a strong drive to develop, both as a team and at the individual level.
We at Asta Agency are collaborating with SWG in this recruitment process. The process runs through Asta, and you will then be employed directly by SWG.
About the Role
As a Key Account Manager, you are responsible for developing and growing SWG's business within public sector facilities, focusing on strategic customers and the Faciliate solution. The role is proactive and business-driven, with a particular focus on understanding customers' long-term needs, influencing upcoming procurements, and positioning SWG early in the decision-making process. Through structured account management, deep customer insights, and coordination of internal resources, the KAM ensures that SWG wins the right deals, at the right value, and builds long-term partnerships.
You own and develop selected key accounts through structured account planning, relationship building, and value-based selling. In the role, you drive major deals and procurements, take responsibility for commercial strategy, and coordinate internal resources including product, consulting, and legal. You also actively work on upselling, customer satisfaction, and long-term partnerships together with the delivery organization.
You are further responsible for pipeline, budget, and forecast for your accounts and ensure structured follow-up in CRM. Through good market and customer insights, you also contribute perspectives to SWG's continued product and business development.
Qualifications and Attributes
To thrive and succeed in the role, we see that you are business-driven, strategic, and relationship-focused. You have a good understanding of complex sales and the ability to quickly familiarize yourself with the customer's operations, priorities, and long-term needs. You are experienced in driving deals where decision processes are lengthy, multiple stakeholders are involved, and structured work over time is crucial to achieving results.
You are communicative and trustworthy and build long-term relationships at multiple levels. At the same time, you have the perseverance and business acumen required to keep sales processes active, create momentum, and identify the right next steps even when deals stretch over a longer period. You work proactively and methodically and are skilled at bringing together the right internal resources around the customer to drive the deal forward.
In addition, you have:
• Several years of experience in strategic B2B sales and working with key accounts.
• Experience driving complex deals with longer sales cycles and multiple decision-makers.
• Experience with structured account planning, pipeline work, budget, and forecast.
• Experience with procurements, tender processes, or similar major deals.
• Excellent communication skills in Swedish and English, both spoken and written.
Meritorious:
• Experience from the real estate industry, public sector facilities, or related industries.
Other Information
Start: By agreement
Location: Stockholm
Scope: Full-time
Salary: By agreement
We apply continuous selection in this process, which means the position can be filled before the ad is removed. We therefore recommend that you apply as soon as possible!
If you have questions or concerns about Asta Agency's recruitment process, do not hesitate to contact [email protected].
About Asta Agency
Asta Agency is a recruitment and staffing company that helps companies find the right professionals throughout Sweden with a focus on Stockholm, Gothenburg, and Malmö. We recruit and provide specialists and generalists in sales, marketing, HR, customer service, finance, administration, IT, and tech. With a focus on quality, long-term relationships, and smart solutions, we support both companies and candidates in taking the next step.
Learn more about how we work with recruitment, staffing, and contract staffing at astaagency.se.