Key Account Manager B2C

2Complete AB · Vollzeit

Göteborg, Schweden

Do you want to take on a strategic role in a growing company and help develop the business together with some of the company's most important customers? We are now looking for a business-driven and analytical Key Account Manager who wants to combine strategic customer responsibility with operational execution within e-commerce and digital sales. What do we offer? A strategically important role with responsibility for a portfolio of significant customers Opportunity to influence and develop long-term customer relationships A dynamic and entrepreneurial environment with short decision-making processes Opportunity to combine business development, strategy, analysis, and relationship building A competent team with high ambitions and great commitment Great opportunities for personal and professional development Central office in Göteborg A role with both strategic and operational responsibility. More information about the company and business will be provided upon personal contact. What does the role entail? As a Key Account Manager, you have overall responsibility for developing and deepening relationships with approximately 10 customers. You work strategically with customer plans, sales, growth, and profitability and become an important business partner for your customers. You will, among other things: Have budget and profit responsibility for your customer portfolio Develop and implement strategic customer plans with a focus on growth and profitability Lead onboarding and implementation of new solutions in close collaboration with internal teams Identify and drive opportunities for upselling and cross-selling Serve as the primary contact person for strategic and business-related matters Conduct regular business reviews, follow up on KPIs, and develop joint plans Take responsibility for contract negotiations, renewals, and pricing discussions Collaborate cross-functionally with Sales, Customer Success, IT, and other internal functions Monitor the market, competitors, and trends to identify new business opportunities Analyze financial and operational key metrics to ensure goal achievement Provide customer insights and feedback to internal teams to develop products and services. The role suits you if you enjoy combining business, analysis, and relationships and are motivated by understanding the customer's business in depth to find new opportunities for development. Who are we looking for? We are looking for someone with solid commercial experience and a track record of developing business and customer relationships within e-commerce, digital sales, or a related field. You have a strong business sense and are accustomed to working data-driven with KPIs, sales, and profitability. You are comfortable in dialogue with senior decision-makers and have the ability to understand customer needs and translate them into concrete business opportunities. To succeed in the role, we believe you have: Relevant academic degree in, for example, business administration, sales, marketing, or equivalent Approximately 5 years of experience with strategic and operational work within e-commerce, digital sales, or similar Experience with budget and profit responsibility Good understanding of KPIs and key metrics that drive commercial operations Experience developing and selling services or solutions to C-level decision-makers Good knowledge of digital marketing and commercial online exposure Experience with negotiation and packaging and selling commercial offers Ability to monitor market, competitors, and trends and translate insights into business opportunities Very good knowledge of Swedish and English, both spoken and written. Meriting factors Experience with value-based selling, such as SPIN, Franklin Covey Value Selling, or equivalent Experience from retail, marketplaces, SaaS, or other digital and commercial operations Experience selling digital advertising or exposure solutions. As a person, you are confident, professional, and trustworthy. You find it easy to build and develop relationships at senior level and are at the same time analytical and data-driven in your approach. You have a strong drive and a natural desire to create results. You are solution-oriented, proactive, and persistent and enjoy taking responsibility for the entire process from idea and needs analysis to implementation and follow-up. You are unpretentious and enjoy collaborating with others, while at the same time having the ability to independently drive business and make decisions. You are motivated by identifying new opportunities, developing existing relationships, and creating concrete results for both the customer and the business. This is a permanent employment with our client, starting by agreement. The recruitment process includes personality and skills testing via Assessio as well as background screening. The position is full-time and you will be based at the office in Göteborg. Does this sound like your next step? Submit your application as soon as possible. Selection and interviews are ongoing and the position may be filled before the final application deadline.