Junior Store Support Associate Wanted for Large Company in Solna

StudentConsulting Sweden AB (publ) · Vollzeit

Englundavägen 4, Solna, Schweden

Do you have experience in customer service or customer service in grocery retail and enjoy problem-solving and customer interaction? If you thrive in a flexible and fast-paced environment at a large company, this could be the job for you! Our client is a large and well-established chain in grocery retail with operations throughout Sweden. StudentConsulting is seeking store support staff on behalf of our client. You will work at their headquarters in Solna and maintain contact with the chain internally via email and phone. As a support associate, you will be part of a wonderful and cheerful team with a strong focus on service. Your main responsibilities will be to monitor and respond to phone calls and emails from our client's stores regarding pricing, assortment, campaigns, delivery, and merchandise supply. The role also includes registering and following up on all store matters as well as handling complaints between stores and the terminal. The position is full-time starting immediately and runs through January 2027. Working hours are office hours 07:30-16:30, Monday-Friday. This is a consultant assignment, which means you will be employed by StudentConsulting but assigned to our client in Solna. WHAT WE'RE LOOKING FOR Completed upper secondary education Good computer skills Previous experience working in customer service or in grocery retail Fluent in Swedish and English, both spoken and written Meritorious: previous experience with complaint handling and working with call statistics and case management. As a person, we see that you are stress-resilient and enjoy working at a high pace where you are motivated by set goals. You have an independent work style and strive to improve the processes you work with. At the same time, it is important that you enjoy working in a team and can communicate with everyone. Does this sound like the right job for you? Apply today, as interviews are ongoing!