IT Technician for Our Customer Support

Ale kommun · Vollzeit

Ale torg 7, Nödinge, Schweden

We're looking for you to help shape tomorrow's Ale. With us, you'll deliver service and high-quality solutions to Aleborna. Together, 2,500 employees create an Ale—a municipality focused on residents and their needs. Become part of us! About the Workplace Development has moved toward increased demand for digital solutions in municipalities like ours and throughout society. This creates a growing need for support to various types of users, and we're therefore seeking a senior IT technician to strengthen our IT support. The IT Department in Ale Municipality provides service and support to colleagues in other departments where most work directly with Aleborna residents. Everything the department does should benefit both these colleagues and municipality residents. We are a small unit where everyone has varied work that requires seeing the value and the bigger picture for our users. Work tasks are diverse, with each employee having a primary assignment while also contributing to several other areas. Our tasks range from the digital workplace for the municipality's students and staff to managing network and server operations and maintenance. The department contributes to the municipality's development of digital tools and systems by participating in or driving development projects together with operations. Responsibilities The person we're seeking for this position will be part of the IT department's support group. The group works with providing technical equipment and support for both that equipment and our basic office software. This occurs via telephone, case management system, Helpdesk, and on-site customer support when needed. Beyond this core assignment, this position will be responsible for: Telephony, operator services, and telephone switchboard support and management Support, monitoring of developments, and strategy regarding hardware such as computers, phones, tablets, and similar equipment Support for Office365 Management, administration, operation, and development of our case management system Qualifications You need at least 2 years of IT education at the upper secondary level, and it is desirable if the education is at the post-secondary level. You also need experience working with IT technical customer support—that is, strong knowledge of working in a HelpDesk and strong knowledge of managing technical equipment and case management systems. Other Information To fulfill this assignment, you need relevant education, knowledge, and experience in your field as well as strong abilities in speaking and writing in Swedish. We see that you should be able to work systematically in project form and in cooperation with users. Our values are based on taking responsibility together and building trust. We care about our employees at Ale feeling well and offer, where possible, flexible working hours, wellness allowances, and favorable collective agreements. Want to know more about what it's like to work in Ale Municipality? Read more here: https://ale.se/om-kommunen/jobba-i-ale-kommun.html Together we create opportunities; there is a place for everyone here and we are close to each other. If you have protected personal information, you should NOT apply through the system but instead contact the recruitment officer for handling your application. To facilitate the recruitment process, we ask that you enclose relevant certificates and grades for the position you are applying for and, if interviewed, have the ability to present a valid ID document. We only accept applications through Varbi. We strive for equal gender distribution and see diversity as a strength, and therefore welcome applicants with different backgrounds. Want to know more about what it's like to work in Ale Municipality? Read more here: Jobba i Ale kommun | Ale kommun In preparing the recruitment process, we have taken a position on recruitment channels and marketing. We therefore strongly decline contact from media sales representatives, recruitment sites, and similar. We use e-recruitment to streamline and quality assure the recruitment process. All your information is saved on your CV account and you can easily log in and update your information whenever you wish. Please fill in your information as carefully as possible to give a fair picture of yourself. Your personal data is processed in Varbi during the recruitment process and to the extent this is necessary to comply with legislation. Your application will be deleted 24 months after the conclusion of recruitment. If you have a Varbi account, you can use the profile editing to delete, upload, and edit information. Otherwise, contact Ale Municipality. We want to inform you that your application is public information under the principle of public access.