IT Technician - 2nd Line IT Support

Svenska Kraftnät · Vollzeit

Sundbyberg, Schweden

Want to be part of the journey toward a more electrified Sweden? This could be the role for you. About the position As an IT Technician in 2nd line IT support, you are responsible for handling and resolving more complex IT-related cases that require in-depth technical expertise and troubleshooting. You serve as support to 1st line support through guidance, knowledge transfer, and management of escalated cases. The role also involves providing support to the organization's users by handling incidents, service requests, orders, and technical questions related to client environments and related services. You work proactively to identify areas for improvement, contribute to the development of working methods, and ensure high-quality IT support delivery. In this role, you collaborate closely with both internal IT functions and the rest of the organization. There are good opportunities to deepen your expertise in specific areas. Key responsibilities: Handle incidents, orders, and inquiries and perform in-depth troubleshooting of hardware and software. Install, configure, and maintain clients and provide technical support. Document solutions and procedures, contribute to training and knowledge transfer, and work on continuous improvements to processes, working methods, and support delivery. The role belongs to the IT Support unit, which consists of 14 employees. IT Support is responsible for providing Svenska kraftnät employees with support and assistance in using IT services, equipment, and digital work tools. The unit also manages client administration, AV technology, and license administration. Through close collaboration with the organization, other IT functions, and external suppliers, IT Support contributes to stable, efficient, and user-friendly IT services. About you Required qualifications: Personal qualities: To thrive in this role, we see that you have strong problem-solving abilities and are structured in your approach—that is, you work according to a clear process and organize and plan your work well. We are looking for someone who is collaboration-oriented and adapts to others to find solutions together. You are also confident and feel secure in uncertain situations, and you have the courage to stand up for your own opinions. You must also live up to https://www.statskontoret.se/forvaltningskultur/den-statliga-vardegrunden/ In this recruitment, we place great emphasis on your personal qualities. Education: You have an education in IT, such as NTI-gymnasiet, a vocational college, or a university, or alternatively at least 5 years of work experience in IT as an IT technician or support technician. You also have: Several years of current and relevant work experience in the role of IT support technician. At least 2 years of current experience troubleshooting hardware and software in Windows environments. Work experience with Active Directory. Experience working in incident management systems. Good knowledge of Swedish, both spoken and written. Meritorious qualifications: Experience with SCCM or similar systems for software deployment. Experience with the Linux operating system. Experience with installation, configuration, and troubleshooting of virtual clients (VDIs). Class B driver's license. Good to know The position is based in Sundbyberg, Stockholm Opportunity for remote work up to 50%, if work allows. This is a permanent position. A six-month probationary period may apply. Application deadline is September 28, 2026. Instead of attaching a personal letter to your application, you will answer a number of questions in the application form. Individual salary determination applies and is conducted in accordance with the central salary agreements RALS/RALS-T. https://www.svk.se/jobba-har/var-arbetsplats/formaner/ For questions, please contact: Elin Kindstrand, recruiting manager, 010-350 93 77 Maria Sahlén, responsible recruiter, 072-459 85 27 ([email protected]) Annika Ingeborn, union representative SACO, 010 475 87 72 Erica Midfjäll, union representative ST, 010 475 87 31 You can also reach us by email: [email protected]. https://www.svk.se/jobba-har/ We ask that you do not contact us directly through staffing and recruitment companies or sales representatives in connection with recruitment. We have procurement agreements in place for Svenska kraftnät as a state authority. Other information We place high demands on our employees' security and confidentiality awareness. Prior to employment, a security clearance is conducted according to the Security Protection Act (2018:585), which includes a basic investigation and, if the employment concerns a position in a security class, the security clearance will also include a registry check. Employment at Svenska kraftnät may require Swedish citizenship for certain positions. Employment includes an obligation to be placed on a war footing. For more information on personnel security at Svenska kraftnät, see https://www.svk.se/sakerhet-och-beredskap/sakerhetsskydd/personalsakerhet