At Region Dalarna, you will find meaningful work where you can make a difference. Together, we work toward a sustainable Dalarna with development potential in all parts of the region.
About the Role
We are now recruiting an IT Technician for IT User Support who wants to be part of developing and delivering IT support to Region Dalarna's operations. Temporary position from 2026-10-05 through 2027-04-04.
IT User Support is the region's central support function and is responsible for IT support, case management, deliveries, and user-oriented development. Our mission is to create an accessible and functional IT environment that supports employees in their daily work. We are part of Digitalization, IT and Medical Technology (DIM), where we work both operationally and strategically to ensure operations, improve services, and drive development. You will meet a dedicated team with broad expertise, where we share responsibility for delivery.
Job Duties
Do you want to work closely with operations and make a difference in the digital everyday? We are now looking for an IT Technician for IT User Support within Digital Work Environment.
With us, you will work in both first and second-line support, assisting healthcare and regional employees with IT issues. This ranges from receiving and resolving cases directly with users to more advanced troubleshooting and equipment management.
In first-line support, you are often the user's first contact. You provide guidance by phone and remote control and ensure that problems are resolved quickly or escalated when needed.
In second-line support, you work more technically with in-depth troubleshooting, deliveries, and replacement of IT equipment such as computers, monitors, and printers.
You will become part of the Digital Work Environment team within DIM (Digitalization, IT and Medical Technology), where we together create a stable and operations-focused digital work environment for all of Region Dalarna.
Qualifications
Required:
Upper secondary education in IT or equivalent experience
Strong knowledge of Windows 11
Experience working in helpdesk/support and case management systems
Good telephone skills and experience providing service and support to users and customers
Understanding of clients, client platforms, and peripherals
Very good ability to express yourself in Swedish, both verbally and in writing
Class B driver's license (manual transmission)
Desirable:
Knowledge of ITIL
Basic network knowledge (TCP/IP, DHCP, LAN/WAN/WiFi)
Experience working in larger IT environments
Experience from public sector operations
Experience with both support and operations
Application
If you have protected personal information, you should not apply through the system, but instead contact the recruiting manager directly.
We will contact current and former employees of Region Dalarna as references.
On Applying for Jobs at Us - Region Dalarna, you can read more about Region Dalarna as an employer, our values, work environment, benefits, and what checks are conducted before employment.
We have done our due diligence and decline contact from sales and recruitment firms.
Trade Union Contact Information
Trade Union - Region Dalarna