Are you service-oriented, solution-focused, and comfortable in a role where you get to help people with their IT-related questions? Our client is now seeking an IT Technician for 1st Line Support, where you'll be part of a support function that emphasizes collaboration, excellent service, and professional interaction!
Your Responsibilities
In this role, you'll work with First Line Support and provide daily IT assistance to employees and departments. You'll receive and handle incoming tickets via phone, email, and ticketing system, helping users in a clear and service-oriented manner.
You'll be working with:
*Receiving, registering, and managing incoming support tickets
*Troubleshooting and user support for clients, accounts, permissions, and business systems
*Remote support and troubleshooting in client-side IT environments
*Documenting completed actions in the ticketing system
*Escalating tickets to other support levels when needed
*Creating and developing user documentation, guides, and instructions
*Contributing to improvements in working methods, processes, and procedures within the support function
Your Profile
To thrive in this role, you're service-oriented, solution-focused, and attentive. You enjoy collaborating with others and have the ability to maintain structure and quality even when the pace is high. To be a suitable candidate, you have upper secondary education and documented previous experience working in First Line Support or a Service Desk.
We'd also like to see that you have:
*Experience with ticketing systems and phone-based support
*Good knowledge of the Windows operating system
*Experience working in multiple parallel systems and managing a high volume of tickets
*Excellent communication skills in Swedish, both spoken and written
What We Offer You
We place tremendous value on you as an employee at Maxkompetens. You'll receive a personal and approachable consultant manager whose primary goal is your satisfaction at work, whether you work for a short period or several years as our employee. Your consultant manager stays in touch with you and will both visit you at the client company and be available by phone and for personal meetings at the Maxkompetens office.
We want nothing more than to help you develop and succeed in your career. At the same time, we offer you the industry's best wellness benefits. Of course, we provide you formal security regarding all employment matters such as salary, vacation, work environment, wellness, pension, and sick leave that comes with being an authorized staffing company. We hope you'll become part of us!
Other Information
• Placement Location: Umeå
• Start: October 1
• Duration: Until 31/1 - 2027 with strong potential for extension or permanent hire
• Working Hours: Office hours
• Salary: According to agreement
About Maxkompetens
Maxkompetens is one of Sweden's leading recruitment and staffing companies since 2003 and has offices in several locations across the country. Each year we fill over 1,200 positions and on any given day we have approximately 280 consultants on assignment. Our areas of expertise are HR & Payroll, Finance & Accounting, Customer Service & Administration, Marketing & Sales, IT & Technology, Procurement & Logistics, and Manufacturing.
Every person has tremendous potential. It's important to leverage everyone's expertise and offer them the opportunity to achieve their dreams. Through careful attention, well-functioning recruitment processes, and high competence, we help people and companies meet and succeed together. Simply a better world! We're an authorized staffing company with collective agreements, insurance, wellness benefits, and occupational pensions.