Elcowire contributes to the global transition to renewable energy and delivers copper wire, copper strands, profiles, and conductor materials made of copper, copper alloys, and aluminum.
Our solutions enable efficient energy transmission and are found in everything from electric vehicles to power transmission within and between countries – both onshore and offshore. Our customers are located worldwide.
We are a Swedish company with operations in Helsingborg and Hettstedt, Germany. We have approximately 400 employees and an annual production of approximately 300,000 tons. Elcowire is part of Liljedahl Group.
1 position(s).
JOB RESPONSIBILITIES
Do you want to work with IT support close to daily operations and contribute to a stable, secure, and reliable IT environment?
We are looking for an IT Technical Support Specialist for our operations. In this role, you will be an important part of the operational IT function and will be responsible for ensuring that our users receive fast and qualified support in their daily work.
You will work closely with the business and handle both daily IT questions and more complex technical issues. The focus is on ensuring high availability, good service, and a stable IT environment that supports the business's needs.
As an IT Technical Support Specialist, you will work broadly with support, troubleshooting, and maintenance of the IT environment. You will handle requests from users on-site, via phone, email, and chat, and work with both on-site and remote support.
You report to the IT Manager and are part of the operational IT work in the business.
This role is suitable for you if you appreciate working practically, solving problems, and taking responsibility for ensuring IT functions when the business needs it.
Your main responsibilities
· Provide technical support to business users via phone, email, chat, and on-site.
· Troubleshoot and resolve issues within hardware, software, and networks.
· Install, configure, and maintain computers, peripherals, and other IT equipment.
· Support Microsoft Office 365, email clients, and the business's applications.
· Perform both remote support and on-site support.
· Manage user accounts and permissions.
· Perform system updates and patching.
· Monitor system performance and security.
· Oversee inventory and documentation of IT equipment and IT assets.
· Document troubleshooting and solutions and maintain the knowledge base.
· Support SOC during security incidents.
· Work according to the group's IT policies, procedures, and security requirements.
· Participate in backup and disaster recovery work.
QUALIFICATIONS
We are looking for a solution-oriented and service-minded IT technician with experience working in a professional and business-critical IT environment.
You are accustomed to taking responsibility for your issues, prioritizing when multiple things happen at once, and communicating clearly with both users and colleagues. You have a practical approach to problem-solving and understand the importance of a stable and secure IT environment for daily operations.
We would like to see that you have:
· Post-secondary education in Computer Science, Information Technology, or equivalent experience.
· At least 5 years of experience in IT support or helpdesk.
· Experience working in an enterprise IT environment.
· Good knowledge of Active Directory and Microsoft Office 365.
· Knowledge of network technology, such as TCP/IP, DNS, DHCP, and VLAN.
· Good understanding of computer hardware and systematic troubleshooting.
· Very good knowledge of English, both spoken and written.
Meritorious certifications
· CompTIA A+
· CompTIA Network+
· Microsoft Certified: Modern Desktop Administrator
· ITIL Foundation
· Cisco CCNA
As an IT Technical Support Specialist, you will have a broad and business-focused role where your work has direct significance for daily operations.
You will work with everything from user support and troubleshooting to system maintenance, IT security, permissions, documentation, and continuity work. The role gives you the opportunity to combine technical expertise with practical problem-solving in an operational environment.
Employment type: Permanent employment.