Job Description
Randstad Digital is now seeking an Application Support Technician where you will become a central point of contact for all IT service-related matters from the business's external partners and users.
As a consultant with us at Randstad Digital, you will receive a competitive salary, benefits, and a collective agreement. Your consulting manager is always there for you and ensures that you receive varied and developmental assignments at different companies, within different industries. At Randstad Digital, your personal development is in focus and you are offered a large network and many social activities. Apply by September 17, 2026 at www.randstad.se. If you have questions, contact [email protected]. For us, it is important that all competence and skills in the labor market are utilized. We welcome all applicants and strive for diversity.
Responsibilities
Receive incoming phone calls and emails from end users and register and manage service requests (SR).
Troubleshoot and resolve incidents and issues using technical knowledge, knowledge bases, vendor documentation, and colleagues.
Escalate more complex issues to the appropriate support group and follow up until they are resolved.
Proactively inform users of the status of their issues and take joint responsibility for the team's open requests.
Provide direct and high-quality support contact with users and customers in Sweden and the rest of the Nordic region.
Work in accordance with established procedures, the ITIL framework, and best practices within the global support organization.
Qualifications
We are seeking a service-oriented problem solver who thrives in a high-paced environment with customer contact. To succeed in this role, we see that you have the following:
Good knowledge of Swedish and English, both spoken and written.
Previous experience working in IT support or helpdesk.
Strong analytical skills, problem-solving ability, and a high sense of service.
Excellent communication skills and good abilities for direct customer contact via phone and email.
Experience with ticket management systems (particularly ITSM) and working according to the ITIL framework.
About the Company
Randstad
At Randstad, we know that all people have a place in the labor market. With operations throughout the country and within all areas of expertise, we help people find a job that feels right, and where they have the opportunity to grow, develop, and reach their full potential.
With nearly 600,000 employees in 38 countries, Randstad is a world leader in HR services, with the goal of becoming the world's leading and most valued partner in the labor market. By combining our passion for people with the power of today's technology, we help people and companies reach their full potential. We call it Human Forward.