We are continuing to grow in Nyköping and are now looking for a dedicated Second line technician who wants to be part of creating smarter and more sustainable IT solutions for our customers. In the long term, you have the opportunity to take the next step into a consultant role.
For us, people—both colleagues and customers—come first.
We believe in participation, curiosity, and a working day where every team member can make an impact. Here you get to be yourself, develop, and contribute to solutions that actually make a difference in our customers' daily work. With us, you'll work with many interesting corporate customers and their users.
The Role of Second Line Technician
As a Second line technician, you are a technically skilled resource in our Service Desk. You work closely with users and customer environments and help create stable, secure, and modern IT solutions.
You handle more complex issues and drive improvements in our customers' environments. For the right person, there are good opportunities to grow further toward a consultant role, with more customer-facing assignments and participation in larger projects.
Examples of tasks you will work with at our company:
• Troubleshooting and user support via phone, email, remote access, and on-site
• Administration and troubleshooting in Microsoft 365, Entra ID/Azure AD, and Active Directory
• Client management (Intune/similar), installation, and deployment of computers and peripherals
• Permission and account management, onboarding/offboarding
• Documentation, improvement suggestions, and standardization of procedures
• Participation in smaller projects, changes, and planned work at customer sites
• On-site work at customer locations when needed
We are looking for you who:
• Have at least 1 year of experience in IT support/Service Desk, preferably in a 2nd line role or similar
• Are a curious and solution-oriented technician with strong customer service skills
• Are responsible, organized, and thrive in a team with the customer as the focus
• Express yourself fluently in Swedish, both spoken and written
• Have good experience with Microsoft environments and client administration
• Enjoy frequent customer contact and working on-site in Nyköping and, when needed, at customer locations
• Have a valid B-category driver's license
Desirable Skills
• In-depth experience with Microsoft 365 administration (Exchange Online, Teams, SharePoint)
• Entra ID/Azure AD, Intune, and other tools for client and identity management
• Experience working with ticket management systems
About Nordlo
Nordlo is one of the Nordic region's leading providers of cloud and infrastructure solutions. We offer scalable operations solutions, managed services, and full outsourcing of IT and digitalization services to businesses and public sector organizations. Through close collaboration and responsible choices of innovative technology, we help our customers strengthen their competitiveness and drive digitalization forward.
Nordlo has annual revenue of 2.1 billion SEK, approximately 900 employees at locations throughout Sweden and large parts of Norway.
Want to know more? On our website, you can read about our operations, customer cases, and our employees.
Applications are reviewed on a rolling basis and the position may be filled before the final application deadline. We decline contact from recruitment agencies.