Inside Sales Specialist - Fluent Italian and/or Polish

Roi Rekrytering Sverige AB · Vollzeit

Djäknegatan 31, Malmö, Schweden

Do you want to help establish Polhus on new European markets – and have a job where no two days are the same? We're looking for someone who is passionate about customer relationships, speaks fluent English, and is also fluent in Italian and/or Polish. As an Inside Sales Specialist at Polhus in Malmö, you'll be part of a tight team that works together, has fun at work, and ensures that every customer gets a really great experience – from the first call to the completed deal. We're now hiring an Inside Sales Specialist for Polhus in Malmö! This is a permanent full-time position based at our office in central Malmö. WHAT DOES POLHUS DO? Founded in 2001, Polhus is today one of Europe's leading e-commerce brands for wood products. We design and sell high-quality saunas, hot tubs, garden cabins, storage sheds, and wooden houses with a focus on Scandinavian design, quality, and craftsmanship – to private customers in 11 European markets. Today we are 20 employees with an office in central Malmö. Polhus is a stable and profitable company with short decision-making processes and a committed team. We are increasingly focusing on the wellness segment and have the ambition to become Europe's strongest brand in saunas. It's an exciting journey – and you can be part of it. Read more about us here WHAT DOES AN INSIDE SALES SPECIALIST DO AT POLHUS? As an Inside Sales Specialist at Polhus, you take over when a customer gets in touch – via phone, email, our website, or a quote request. You'll be based at our office in central Malmö and be responsible for your market as the customer's single point of contact throughout their entire journey. It's about building trust, guiding the customer forward, and ensuring that a major investment feels secure every step of the way. Our customers are almost exclusively private individuals making a significant investment. Your most important task is to be calm, clear, and reliable, and to proactively help the customer make the right decision. In this role, you may be involved in establishing new markets through market and competitor analysis, identifying customer groups, and coordinating logistics, deliveries, and national product and service adaptations. Some of your key responsibilities: handle and administer orders and customer complaints respond to incoming customer inquiries via email and phone calls (so-called leads) and systematically process them actively seek out potential customers and work toward personal sales targets when needed, translate texts and create and edit product descriptions contact existing customers to follow up on their purchase experience keep the CRM system (HubSpot) up to date and accurate WHO ARE YOU? We're looking for someone who has the ability to build trust and security with a customer making a major investment. You don't need the longest resume, but you do need to be social, organized, and have sales in your DNA. The most important thing is not that you know the products from day one – you'll learn that. What matters is that the customer meets a warm, calm, and trustworthy person who wants to help. For this role we require: Fluent speaking and writing in English + Italian and/or Polish at a professional level We want you to have a good level of Swedish, but the other languages are more important have some experience in inside sales, advisory customer service, or B2C sales are comfortable working in, and quick to navigate, multiple systems in parallel are organized, detail-oriented, and stay calm when things get busy Experience with CRM systems (preferably HubSpot), e-commerce, or products with a longer sales cycle is a plus. Interest in houses, gardening, or wellness is an advantage. WHAT DO WE OFFER? At Polhus you'll get a varied and important role in a stable company with strong growth and a committed team. You'll work in an international environment with colleagues from different backgrounds, in modern offices in central Malmö with good commuting options. a key role with your own market responsibility and clear career opportunities thorough product training and ongoing sales coaching an attractive quarterly bonus – can amount to approximately one month's salary per quarter wellness allowance 3,500 kr/year and pension contribution 4.5% hybrid work – 1 day per week from home, your choice of day voluntary team activities and a close, social workplace WE LOOK FORWARD TO YOUR APPLICATION! Submit your application today by uploading your CV, or provide your LinkedIn URL. We replace the cover letter with screening questions to ensure a fair and smooth application process. Selection is ongoing and the position may be filled before the application deadline. In this recruitment, Polhus is working with ROI Rekrytering. For questions, contact recruitment consultant Lisa Alsterberg at [email protected]. EMPLOYMENT TERMS Employed by: Polhus AB Scope: Full-time, permanent Start: By agreement Location: Malmö