Inhouse Sales Agent / Booking Coordinator – Waterfront Cabins, Göteborg
We are now seeking a service-oriented, organized, and results-driven Inhouse Sales Agent / Booking Coordinator for our booking function at Waterfront Cabins in central Göteborg, located right next to the canal.
Waterfront Cabins offers approximately 900 fully equipped studios for flexible and sustainable accommodation, adapted for longer stays. Our booking department plays a central role in the customer experience and is responsible for receiving, handling, and following up on incoming inquiries from both private individuals and corporate customers.
About the Role
This is a role for you who thrives in a combination of customer service, administration, and sales. You are an important contact point for our customers and are responsible for providing professional, personal, and efficient service throughout the booking process.
A large part of the work involves receiving and following up on incoming inquiries via phone and email. You actively contact customers who have shown interest, answer questions, and guide them toward the right accommodation solution.
The pace is sometimes high and the workday is characterized by many parallel tasks. Therefore, we seek someone who is used to prioritizing, working in a structured manner, and maintaining a positive drive even when the workload increases. The role is an important part of our commercial work, and you are motivated by contributing to the organization's established goals and budget.
You work closely with colleagues from various parts of the organization and help create a smooth and professional customer experience from first contact to move-in.
The position includes work every Thursday, with the opportunity for extra shifts and additional hours as needed, for example during high volume periods, sick leave, or vacation seasons.
Key Responsibilities
Handle incoming booking inquiries via phone and email
Follow up on leads and customer inquiries to create bookings
Administer bookings and ensure a correct and efficient booking process
Serve as a contact person for customers before move-in and during the booking process
Provide advice on our accommodation solutions and available options
Work closely with other departments in the organization
Assist at our information desk and help customers with questions as needed
We Are Seeking Someone Who
Has a strong service focus and thrives in a customer-facing role
Is communicative and comfortable working via phone and email
Has a natural interest in sales and customer relationships
Thrives in a fast-paced environment and can handle multiple tasks simultaneously
Is organized, thorough, and solution-oriented
Communicates fluently in Swedish and English, both spoken and written
Has good computer skills and preferably experience with booking or CRM systems
Is results-oriented and motivated by contributing to established goals
Is flexible and able to work extra hours as needed
Can start immediately
Employment
Working hours every Thursday, with the opportunity for extra shifts as needed.
Start immediately.
Individual salary determined by agreement. We apply terms in line with collective agreements.
What We Offer
We offer a workplace with strong team spirit, high engagement, and close collaboration between departments. With us, you have the opportunity to develop in an organization where customer focus, responsibility, and collaboration are at the center.
Application
Send your CV and cover letter to [email protected].
Mark the email with "Inhouse Sales Agent".
We look forward to receiving your application!