About the job
Sistec in Boden is now seeking a service-oriented and solution-focused employee who thrives in meeting people. This is a role for you if you like helping customers, working systematically in digital systems, and being a reliable and professional first point of contact – both physically and digitally.
Do you enjoy providing excellent service in a reception or customer service capacity? Are you comfortable working at a computer, handling multiple cases in parallel, and meeting people from different cultures and backgrounds? Then this could be the job for you.
With us, you'll have a varied daily routine, opportunities to develop in your role, and become an important part of our local team in Boden.
About Sistec
Sistec AB is a growing company with a clear mission: we help companies do the right thing by verifying identity and right to work on the Swedish labor market. Our work contributes to order, safety, and fairness – while offering professional and respectful treatment to every individual we meet.
We have offices in, among others, Gothenburg, Malmö, Skellefteå, Boden, Gävle, Kalmar, Linköping, and Stockholm (Solna), and meet customers daily both at our offices and at client locations.
In Boden, we work closely with both companies and private individuals and are often their first point of contact with Sistec.
About the role
The role is strongly customer and service-oriented and involves primarily work at reception/frontdesk as well as digital customer support. You meet people on-site, guide them appropriately, handle cases in our systems, and ensure that processes run smoothly.
Examples of job duties:
Receive and assist customers at reception and at scheduled meetings
Work with incoming digital support and administration
Register and manage cases in our digital systems
Guide customers through their cases and processes in a clear and reassuring manner
Collaborate with colleagues and, when necessary, external parties
Follow up on customer cases and ensure good service throughout
Participate in daily operations at the office and at client locations
Work is primarily conducted from our Boden office, but also at client locations in the surrounding area and Luleå.
Who are you?
We believe you have a background in service, reception, customer support, or similar, and that you are experienced working closely with people in a professional role.
You are:
Service-oriented, positive, and solution-focused
Confident in customer interactions and skilled at professional engagement
Organized and responsible
Comfortable working independently but also thrive in a team
Comfortable with computers and digital systems
You don't need to know everything from the start – we provide internal onboarding and training in our methods and systems.
Qualifications
Good computer skills (e.g., Microsoft Office and digital support systems)
Good Swedish and English, both spoken and written
Class B driver's license (required)
Additional language skills are a plus
Previous experience from service roles, reception, customer service, government agencies, or similar is highly desirable.
Other information
The work occasionally involves travel within the northern region.
Background checks will be conducted prior to employment according to applicable procedures.
Does this sound interesting?
Submit your application today and mark it BODEN.
Selection and interviews take place on an ongoing basis – positions filled as soon as possible.
Want to know more about us and our services?
Feel free to visit our website.
We look forward to welcoming you to Sistec