Case Handler for Police Service Center, Fixed-Term Position

Polismyndigheten · Vollzeit

Box 463, Umeå, Schweden

Are you ready for a greater challenge? The Swedish Police Authority is Sweden's largest public agency with approximately 40,700 employees nationwide. With us, you have the opportunity to contribute to the Police's mission of increasing security and reducing crime in society. In local police areas, work is conducted with local goals and addressing the local crime situation. The operations are extensive, encompassing a wide range of work tasks, and are conducted close to the citizens. This position is a temporary assignment at the reception desk in Sundsvall with the possibility of extension or extension on an hourly basis. 1 position(s). WORK TASKS Employees at the Police Authority's service centers are the face of the organization and often the first contact for the public—an important point of contact. The operations are both a governmental function and a service function with accessibility for both external and internal service. Serving as a case handler at the Police's service center is meaningful work in strengthening confidence in police operations by demonstrating commitment, quality, and security in case handling combined with efficiency and courteous treatment. As a case handler at the Police's service center, you will have an important role within the Police's service mandate. Main work tasks: • Handle both applications and issuance of passports and national ID cards • Receive and register reports from the public • Manage lost and found items • Receive permit documents, accept weapon submissions, dispute parking fines, request public records, and issue extracts from the criminal record register • Communication with internal and external stakeholders, both through in-person meetings and through various communication channels, such as email, phone, and social media • Additional work tasks occur as the flow of cases varies greatly. A prerequisite for you to begin work as a case handler at the reception desk is that you are approved and certified in the mandatory internal training that begins the first two weeks. The training may take place at another location or digitally. Work hours at the reception desk are primarily scheduled during daytime, however, evening shifts and weekend work may occur. QUALIFICATIONS This is an opportunity for you if you have: • Completed high school education or equivalent knowledge acquired through studies. • Current work experience in service and administration similar to reception work with many external direct contacts in the form of personal meetings that the employer considers relevant for the position. • Good knowledge of Swedish and English both spoken and written. • Good computer skills and ability to quickly learn new IT systems • Class B driver's license Meritorious • Have current experience with administrative work that the employer deems relevant for the position • Current experience working in reception that the employer deems relevant for the position • Have knowledge/skills regarding relevant police data systems such as RES, Durtvå, lost and found, PÄR, etc. • Work experience from a public agency or administration that the employer deems relevant, with experience from the Police Authority prioritized. • Work experience with and/or knowledge of law or legal work. • Speaks additional languages that the employer deems relevant beyond Swedish and English where you can use the language in your professional practice Personal Qualities As a case handler at the reception desk, commitment, availability, and efficiency are required. Since the work varies with sometimes high work pace, we believe you are someone who thrives and is driven by this, while at the same time it does not affect your thoroughness or customer service. It is important that you have a service-oriented, structured, and flexible approach as well as good teamwork skills since you work closely with your colleagues. Since the work is outward-facing with daily contact with people, we place great value on your communication and social abilities. As a person, you are stable and confident in yourself and act calmly and in a controlled manner in stressful situations. We will place great emphasis on personal qualities. Employment Type: Fixed-term employment. Work Hours: Weekly scheduled work time 5:2 Job Title: Case Handler Work Location: Sundsvall Function: Service Case Handler Union Representatives Polisförbundet police region Nord, SEKO polisen, SACO-S region Nord, ST within Police region Nord, all reachable via the Police switchboard 114 14. Apply by attaching your CV (we do not want a personal letter) and answering the selection questions. The questions are based on the competency profile for this recruitment and your answers form the basis for the selection in the process. It is therefore important that you answer the questions clearly and thoroughly and do not refer to other documents such as your CV. Answering the questions is a prerequisite for your application to be considered complete. Please note that requirements and any merits must be fulfilled at the time of application. We use e-recruitment to streamline and quality assure the recruitment process. Applications for this position will only be accepted via the Police's recruitment platform Visma Recruit. If you have protected personal information, references, or similar information that you yourself consider to be confidential, we recommend that you contact the responsible HR consultant before proceeding with your application. If you wish to supplement your application, please contact the responsible HR consultant. Employment with the Police Authority may be initiated with a six-month probationary period. The Police Authority is Sweden's largest public agency. We offer you a workplace that stimulates diversity, creativity, and personal development. Please read more about our benefits as an employee at the Police at: https://polisen.se/erbjudande We conduct our operations in accordance with the state's value base, which consists of six principles: democracy, legality, objectivity, free opinion formation, respect, and efficiency and service. As an employee within the Police, you are expected to act according to these principles and contribute to their maintenance. This is a prerequisite for legal security, rule of law, and for the Police's legitimacy in society. As a representative of the Police, you respect the equal value of all and build confidence in the Police. Please read more about the Police and our operations at polisen.se We warmly welcome your application! We decline calls and emails from those wishing to sell advertising and recruitment services.