Service Handler for Police Service Office, Boden

Polismyndigheten · Vollzeit

Garnisonsgatan 6A, BODEN, Schweden

About the Workplace Are you ready for a major challenge? The Swedish Police Authority is Sweden's largest government agency with approximately 40,700 employees throughout the country. With us, you will have the opportunity to contribute to the Police's mission to increase safety and reduce crime in society. Police Region North is the largest region in terms of area. The region consists of the four northernmost counties in Sweden and is organized into four police districts: Jämtland, Norrbotten, Västerbotten, and Västernorrland, which together are divided into 12 local police districts. The local police district Luleå/Boden is part of the Norrbotten police district. Within the local police district, there are enforcement and crime prevention activities, investigation groups, as well as support and service. The local police district Luleå/Boden, support and service, is now seeking two service handlers for the police service office in Boden. Duties Employees at the police authority's service offices are the face of the organization and often the first contact for the public - an important contact point. The operations serve both as authority functions and service functions with accessibility for both external and internal service. Working as a service handler at the police service office is meaningful work in building trust in police operations through engagement, quality, and security in case handling combined with efficiency and courteous treatment. As a handler at the police service office, you will have an important role within the scope of the police's service mission. Main duties: • Handle both applications and issuance of passports and national ID cards • Receive and register reports from the public • Receive weapons and permit documents, contested parking fines, requests for public records, extracts from the criminal record register, handling of seized items, lost property, and service of documents • Communication with internal and external stakeholders, both through in-person meetings and through various communication channels, such as email, phone, and social media • Cooperation both internally within the police authority and externally with other government agencies and community stakeholders • Additional duties as the flow of cases varies significantly You will primarily be based in Boden. Other locations may temporarily become relevant for service. Working hours at the police service office are primarily scheduled during daytime, however, evening work and weekend work may occur. Qualifications We are looking for someone who has: • High school diploma or equivalent knowledge acquired in other ways • Current work experience in service with many external direct contacts through in-person meetings, for example in front desk operations, customer service, retail, or similar experience that the employer deems relevant • Good knowledge of Swedish and English, both spoken and written • Category B driver's license • Good computer skills and ability to learn new IT systems Meritorious: • Current and relevant experience with report taking within the legal system or another government agency • Current experience with administrative work that the employer deems relevant for the position • Knowledge/skill regarding relevant police data systems such as RES, Durtvå, lost property, PÄR, etc. • Work experience from a government agency or public administration that the employer deems relevant • Knowledge of law or legal science acquired through education or work • Proficiency in additional languages that the employer deems relevant beyond Swedish and English where you can use the language in your professional practice Personal Qualities As a service handler at the police service office, engagement, availability, and efficiency are required. As the work alternates with occasionally high work pace, we believe you are someone who thrives and is driven by this, while at the same time it does not affect your accuracy or customer service. It is important that you have a service-oriented, structured, and flexible approach as well as good teamwork skills since you will work closely with your colleagues. Since the work is outward-facing with daily contact with people, we place great emphasis on your communication and social skills. As a person, you are stable and confident in yourself and act calmly and in a controlled manner in stressful situations. We will place great emphasis on personal qualities. Other Union representatives: Polisförbundet region Nord, SEKO polisen, SACO-S region Nord, ST inom polisen region Nord, all reachable via Police switchboard 114 14. Job title: Handler Work location: Boden Working hours: Weekly scheduled working time 5:2 Function: Service handler Tests may occur in this recruitment. Apply by attaching your CV (we do not want a personal letter) and answer the selection questions. The questions are based on the job profile for this recruitment and your answers form the basis for the selection process. It is therefore important that you answer the questions clearly and thoroughly and do not refer to other documents, such as your CV. Answering the questions is a prerequisite for your application to be considered complete. Please note that requirements and any merits must be met at the time of application. We use e-recruitment to streamline and ensure the quality of our recruitment work. Applications for this position will only be accepted via the Police's recruitment support Visma Recruit. If you have protected personal information, references, or similar information that you yourself consider to be confidential, we recommend that you contact the responsible HR consultant before proceeding with your application. If you wish to supplement your application, please contact the responsible HR consultant. An employment with the Police Authority may begin with a six-month probationary period. We offer you a workplace that stimulates diversity, creativity, and personal development. We conduct our operations according to the state's value base of six principles: democracy, legality, objectivity, freedom of opinion formation, respect, and efficiency and service. As an employee, you are expected to act according to these and contribute to their maintenance. This is a prerequisite for legal security, protection under the law, and for the police's legitimacy in society. As a representative of the police, you respect the equal worth of all people and build trust in the police. Feel free to read more at polisen.se