Service Group Manager East – AB Byggbeslag Lås & Säkerhet

Tacting AB · Vollzeit

Stensätravägen 5, Skärholmen, Schweden

This is an opportunity for you who have experience leading technicians or other operational staff and who want to take clear responsibility for people, delivery, and results. At Byggbeslag, you will lead an experienced service team with the mandate to develop structure, work methods, and accountability. The assignment requires clarity and finesse – you need to stand firm in the face of change while building the trust that makes people want to follow your lead. The role is based primarily in Sätra and covers operations in Sätra, Kista, and Uppsala. About Byggbeslag Byggbeslag is a family-owned and well-respected company with a long history and a strong market position in locks, security, fittings, and materials. Our culture is characterized by the values Together, Safe, and Secure. At the same time, we are on a development journey where responsibility and authority are moving closer to operations and where the service organization is evolving for greater clarity, efficiency, and customer value. The service operations are organized nationally and operate in several locations around the country. The operations are divided into five geographic areas, with each group manager responsible for the service technicians. Byggbeslag operates nationwide and has approximately 300 employees distributed across 15 locations. Your Assignment As Service Group Manager East, you report to the Production Manager for Service and have personnel and delivery responsibility for a team of approximately 12–14 service technicians. Most of the team is based in Sätra, which will also be your natural base. You have broad operational and tactical responsibility for service production in the area. You lead, coach, and develop the team while creating structure in planning, resource utilization, quality, and financial follow-up. An important part of the assignment is to develop work methods that make technicians more independent and create greater accountability for their own planning and delivery. The role also involves responsibility for ensuring that service delivery maintains high quality and meets customer needs, both in ongoing operations and when situations require clear prioritization or escalation. In the role, you work closely with business support and other parts of the organization with clear responsibility distribution and efficient service flow. As a manager, you are present in operations, with Sätra as your base and regular visits to Kista and Uppsala. Key aspects of the assignment include: lead, coach, and develop service technicians with clear goals, expectations, and follow-up plan, prioritize, and follow up on service assignments and resources based on capacity, customer needs, and delivery quality develop work methods that create greater independence, accountability, and proactive planning in the team follow up on finances, invoicing, time reporting, and work orders and use relevant KPIs to manage operations ensure quality, customer satisfaction, and handle customer inquiries and escalations with clarity be responsible for work environment, safety, and compliance within your area collaborate closely with business support, sales, projects, and other parts of the organization and contribute to the development of service operations' work methods We Are Looking For You If You... have experience leading people in technical and operational activities where many assignments are ongoing in parallel. You do not need to come from locks and security. Relevant experience could be found in electrical, ventilation, HVAC, automation, facility management, elevators and gates, or other operations with a clear field service organization. What matters is that you have experience with personnel responsibility and leadership. You understand what it takes to develop people while creating structure in planning, follow-up, and daily delivery. We Want You To Have: experience in leadership with personnel responsibility within technical service, field service, installation, or comparable operational work experience in service planning, prioritization, work order or case flows, and resource planning experience in financial follow-up, such as invoicing, time reporting, results, and KPIs experience creating structure and clear work methods in operations with many parallel cases familiarity with professional customer dialogue, including in situations requiring clarity or escalation good digital skills and experience with business systems, planning, and follow-up tools strong Swedish language skills, both spoken and written B-class driver's license It is a plus to have experience from locks and security, facility management, or other technical service and installation operations. We also view positively experience in change management in established teams, process improvement, KPI or NKI-driven management, and collaboration with a central planning or business support function. As a Person To succeed in the role, you need to be a clear and confident leader who can combine high expectations with a relationship-building and coaching approach. You create structure, follow up on what matters, and get people to take greater responsibility. We therefore believe that you are: confident and clear – you dare to set expectations, make decisions, and have difficult conversations present and relationship-building – you build good relationships and create engagement in the team structured and results-oriented – you create structure, prioritize correctly, and follow up on operations coaching and delegating – you develop people and get others to take greater responsibility About the Recruitment Process In this recruitment, Byggbeslag is collaborating with Tacting AB. If you have questions, you are welcome to contact Ulf Holmgren 076 307 10 29, [email protected] or Daniel Wallström 073 725 79 05, [email protected]. Welcome to submit your application by October 4