Every year, Försäkringskassan makes 21 million decisions that affect people's lives and society as a whole. We disburse approximately 260 billion kronor annually. It is taxpayers' money that we manage. That is a great responsibility. That is why we carefully examine each case, follow laws and regulations, inform and guide, care, and show consideration. It is a job for someone who wants to take responsibility. Welcome to Försäkringskassan.
Customer Service and Phone Support
As an insurance claims handler specializing in phone support, you will work on a scheduled basis answering questions about sickness insurance, such as sickness benefits and rehabilitation compensation. Most questions come by phone, but general inquiries can also come by email. Part of your job is to document in our processing systems according to set standards and with support from guidance documents. You will be part of a team where you actively work to develop your knowledge and share experiences.
You are often the customer's first contact with Försäkringskassan when they are ill. Therefore, you need to be interested in and skilled at quickly identifying the customer's needs and guiding the person in our e-services. This way, you help the customer gain an overview and feel secure in their contact with Försäkringskassan. Every customer's situation is unique, and everyone should be treated based on their specific needs. You therefore need to be attentive and respectful. Many of our customers are in difficult situations in life, which can mean that some conversations may be challenging. Then you need to show empathy, while at the same time being factual based on the conditions of sickness insurance regulations.
As a new employee, you will receive introductory training and support from your manager, designated supervisors, and various support functions, such as a specialist. Based on the organization's goals and mission, you and your manager will also have a dialogue about your circumstances and results.
The position involves handling confidential information, which places high demands on proper handling. Therefore, it is important that you, as someone who will work for us, have high security awareness.
It is a job for someone who wants to take responsibility.
We are looking for someone who
has a high school diploma or experience and qualifications that can be assessed as equivalent
is service-oriented
has a systematic and thorough work approach
is confident and trustworthy, even in stressful situations
has good communication skills in Swedish and English, both spoken and written
works independently, takes initiative and responsibility
collaborates effectively with others to achieve common goals.
It is a merit if you
have experience with customer interactions by phone in a fast-paced work environment
have experience working in multiple systems with a computer as a work tool.
We place great emphasis on your personal qualities.
Other Information
Several positions, permanent, full-time, with start date by agreement. Probation may be applicable. Some positions with us involve participation in security-sensitive activities. To be hired for such a position, you must pass a background check according to the Security Protection Act (2018:585).
In accordance with Försäkringskassan's security guidelines, background checks are conducted in this recruitment. Remote work is possible if the work permits. In this recruitment, work-psychological tests may be used as part of the selection process. A digital recruitment seminar will be held with information about the position on Thursday, October 15 at 17:30 for those who advance in the process. Work location: Västerås.
Do you want to know more about Försäkringskassan as an employer? Visit https://www.forsakringskassan.se/om-forsakringskassan/jobba-hos-oss
Contact Persons
Manager: Henrik Pettersson, 010-114 56 99 (for questions about the position). HR Specialist: Julia Dahlgren, [email protected], 010-113 80 82 (for questions about the recruitment process). ST: Marcus Bringzén, 010-111 38 22, Saco-S: Susanna Kinnunen, 010-114 03 04, Seko: Eliza Grundström, 010-115 34 02.
Application
Welcome to submit your application no later than October 5, 2026. When you apply, attach your CV. We do not use personal letters in our recruitments; instead, you will answer a number of selection questions relevant to the position. Upload your certificates, grades, and references with your application.
If you have protected personal information or do not have access to Bank-id, please call the HR specialist named in the ad, and they will help you submit your application.
In everything we do, we act based on the principle of the equal worth of all people, legal security, and good service.