Danish-Speaking Customer Service Representative

ADECCO SWEDEN AKTIEBOLAG · Vollzeit

Svetsarvägen 8, SOLNA, Schweden

About the Position We are seeking service-oriented and communicative customer service representatives for our client, where you will have the opportunity to work with customer service and support in the Swedish and Nordic market. In this role, you will be in contact with customers and partners, helping to resolve inquiries and cases in a professional and efficient manner. You will primarily work via email, phone, and chat. Responsibilities As a customer service representative, your main duties will include: Handle customer cases and provide professional service Respond to inquiries via email, phone, and chat Manage internal and external communication Register and administer cases in various systems Contribute to a positive customer experience This is a full-time consultant position based in Stockholm. The assignment initially runs for six months, with excellent opportunities for extension. Working hours are 08:00–17:00, and work every other weekend may occur. About You We are looking for someone with experience in customer service or customer support work. You are comfortable communicating with different types of people and enjoy helping customers and finding solutions to their questions and needs. We are looking for someone with: Experience in customer service or support in a comparable role High school education Very good knowledge of Swedish and English, both spoken and written Good knowledge of Danish, both spoken and written Good computer and system skills Furthermore, we see that you work in a structured manner and can easily handle multiple cases in parallel. You are thorough and solution-oriented while ensuring quality and friendly customer interactions. Contact Information If you have questions about the position or the process, please feel free to contact the responsible recruiter: Sofia Fahlén at [email protected] For questions regarding registration, please contact support at [email protected] Please note - we do not accept applications via email. We look forward to receiving your application!