Your main task is to help Viskan's customers succeed by supporting and developing e-commerce for customers like Lager 157, Apoteket, and Pelle P, using Viskan's E-commerce Platform as a tool. You are the bridge between our product and our customers' reality. You understand customer needs and business, and as a product expert, you can work proactively to suggest new features and solutions that drive them forward.
You focus your attention where the need for strategic support, relationship building, and business development is greatest right now, in close collaboration with our Customer Managers who handle more of the day-to-day work. You also work very closely with several teams within Viskan to ensure that we have some of the market's most satisfied customers.
Your responsibilities
✓ Conduct strategic conversations with customers about their future, business goals, and long-term development
✓ Understand customers' ecosystems - how different systems, integrations, flows, and processes connect so you can challenge and develop them to get maximum value from our solutions.
✓ Translate new platform features into concrete value for customers, in collaboration with our product managers
✓ Lead projects and coordinate the implementation of new features and solutions with customers
✓ Drive go-to-market work: ensure that new features are not just delivered, but used and create value for customers
Your profile
We believe you have a genuine interest and experience in e-commerce, IT ecosystems, integrations, and digital solutions, where you understand how things connect technically. You enjoy working proactively and see business opportunities before customers themselves request them. You find it easy to build trust and create long-term relationships, and you thrive driving multiple conversations and projects in parallel with good structure. Beyond this:
✓ A genuine curiosity about customers' businesses and a willingness to understand their goals and vision so you can help them achieve them.
✓ Experience independently developing and managing customer relationships.
✓ Comfortable using AI in your daily work to work smarter and more efficiently.
✓ An amazing ability to switch between tasks—large and small—and see problems as a fun challenge. A good attitude solves most things!
✓ Be fluent in both Swedish and English as we have colleagues and customers in other countries. If you also speak Finnish, that's a big plus!
We understand you won't know everything from the start, so it's important to us to find the right person with strong commitment, drive, and a willingness to learn - we will therefore place great emphasis on personal qualities.
Our offer
A company with a culture focused on work-life balance, personal development, and personal responsibility. At Viskan, you will be challenged, regardless of your previous experience. You will work with engaged, competent, and inclusive colleagues who have fun together at work. At us, employees have high trust, which gives them great freedom and flexibility regarding both work and working hours. Learn more about what it means to work for us at: https://www.viskan.com/sv-se/om-oss/karriar/
About us
Viskan is a provider of e-commerce platforms for brands, retail, B2B, and subscriptions. We deliver world-class performance and help our customers build e-commerce with smart solutions and maximum customer experience. All platform development is done in-house, which gives us the opportunity to be agile and constantly act to meet market needs. As our partner, companies can grow frictionlessly and completely focus on their sales and customer relationships.
The organization consists of more than 50 colleagues with headquarters in Borås and offices in Göteborg, Helsingfors, and Riga.