Customer & Operations Manager - Alfa Mobility

Maxkompetens Sverige AB · Vollzeit

Scheelegatan 28 , Stockholm, Schweden

Do you want to lead people, create structure, and make a real difference in a business in transition? We are seeking a Customer & Operations Manager for our client who wants to take comprehensive responsibility for people, customer relationships, and operational activities. Here you'll have significant influence to shape working methods, create alignment between teams, and develop a strong and well-functioning operation. The role suits you if you thrive combining leadership, business acumen, customer focus, and change management, and if you're motivated by making things happen. Your responsibilities As Customer & Operations Manager, you will lead and develop the Destination business with employees in Stockholm, Malmö, and Göteborg. The business works with relocation services for corporate clients and their employees, including support with housing, banking matters, and introduction to the new destination. One of your most important tasks will be to align the teams around shared processes, routines, and working methods. There are currently differences between locations and within teams, and you will have a clear mandate to create structure, clarity, and more consistent working methods. At the same time, you'll have the opportunity to influence and develop processes based on the business's needs. The role involves personnel responsibility and clear responsibility for daily operational management. You work closely with the business and provide support to the team when prioritizations need to be made or when a situation escalates. In the role, you will, among other things: • Lead, support, and develop the teams and create clarity around responsibilities, priorities, and expectations • Establish and anchor shared processes and routines between teams and locations • Ensure that agreed working methods are followed and developed as needed • Plan resources, capacity, vacation, and other staffing • Create a good balance between high service, quality, and efficiency • Support employees in complex situations and handle customer escalations • Build and develop relationships with existing B2B customers • Create good collaboration between the Destination business and the Immigration team • Monitor the business's development, identify trends and variations in workload, and plan resources accordingly • Contribute to budget work and business follow-up • Identify areas for improvement and implement them in concrete and sustainable working methods This is a role with great freedom and great responsibility. You are expected to be self-directed, make decisions, and drive the work forward. Your manager will give you significant latitude, with regular check-ins but without micromanagement. The focus is on transparency, problem-solving, and creating solutions that work long-term. Your profile For this role, our client is primarily seeking a warm, confident, and clear leader. You need to be able to listen to people and build trust, but at the same time be willing to set direction, make demands, and stick to decisions made. You have experience with personnel responsibility and leadership, preferably from an operation where customer, service, coordination, and operational activities converge. Experience from relocation, Global Mobility, or immigration is a plus but not decisive. More important is that you have strong leadership and experience in getting people, processes, and operations to work well together. It is an advantage if you have experience in several of the following areas: • Personnel management and employee development • Complex B2B service or customer-facing operations • Operational management, prioritization, and resource planning • Change management and implementation of new working methods • Experience with customer relationships and B2B customer dialogue • Coordination of multiple parallel assignments, projects, or processes in different phases • Business follow-up and financial understanding You don't need to be the most senior manager on the market, but you should have practical management experience and some form of leadership training. As a person, you are self-directed, responsible, and action-oriented. You find it easy to build trust and relationships, but are comfortable setting boundaries, making decisions, and driving change. You see the bigger picture, can prioritize, and thrive in an environment where the pace is high and conditions sometimes change quickly. You also have good business understanding and can weigh customer needs against the business's resources and efficiency. High service is important, but you also understand the value of working in a structured, sustainable way with the right effort in the right place. The role requires that you are very comfortable with both Swedish and English, in speech and writing. This is an opportunity for you who want to step into a role where you can have real influence, build structure, and develop both people and operations. Other information • Work location: Stockholm • Start: according to agreement • Duration: Ongoing • Working hours: Office hours • Salary: according to agreement Alfa Mobility has chosen to collaborate with Maxkompetens in this recruitment process. If you have questions about the position, please contact the responsible recruiter at Maxkompetens, [email protected] Selection and interviews will take place on an ongoing basis in this process, so please apply at www.maxkompetens.se today! Applications by email are not accepted due to GDPR. About the client As an employee at Alfa, you become part of an international network of colleagues working across geographical and cultural boundaries. Many of our employees have their own experience of international relocations, which gives us understanding of our customers' situations. We combine professional expertise with personal commitment to deliver high-quality global mobility services. As the Nordic region's largest provider of mobility and assignment services, we are proud to foster a dynamic and inclusive work environment. We value your unique skills and believe they can significantly contribute to shaping our future in global mobility. Become part of Alfa Mobility and develop with us while making a difference for others.