About Us
Rapid Data is the market leader in software solutions for the funeral industry in Europe. In Sweden and Norway, we deliver web-based services to funeral homes and their customers. We currently have 32 employees in the Nordic region and approximately 160 in the group. Our mission is to simplify daily operations for both funeral homes and the families they support.
About the Role
In this role, you own the entire onboarding journey for your customers – from the kickoff meeting to go-live and follow-up. You create structure, drive the process forward, and ensure that the customer not only gets up and running technically but also actually starts using the solution in a way that creates value. You'll become part of our Nordic Customer Success team and report to the Head of Customer Success Nordics.
Your Main Responsibilities
You will, among other things:
· Own the onboarding process for assigned customers, from kickoff to go-live and follow-up.
· Assess each new customer's conditions, complexity, and needs to select the right onboarding approach, such as Fast Track or Full Service.
· Lead structured onboarding meetings and configure the product together with the customer.
· Drive the work toward go-live and ensure real activation, not just technical setup.
· Identify and escalate obstacles in a timely manner through the correct escalation channels.
· Keep CRM and Jira updated and document onboarding status continuously.
· Capture recurring friction points and suggest improvements to templates, processes, and tools.
· Collaborate closely with Sales, Product, and Finance to create smooth handovers and correct ARR conversion.
· Train customers so they feel confident and independent after go-live, which also helps reduce support needs.
Who We're Looking For
We believe you thrive in a role where you can combine customer interaction, structure, and problem-solving. You're comfortable managing multiple parallel processes, take responsibility for progress, and have a talent for explaining technical steps in a clear and pedagogical way.
We'd love it if you have:
· Experience with customer onboarding, implementation, or customer success, preferably within B2B SaaS.
· Ability to handle multiple onboarding cases in parallel without losing structure or attention to detail.
· Experience conducting product walkthroughs and guiding customers through technical steps in a straightforward manner.
· Strong communication skills, both in customer meetings and in cross-functional internal collaboration.
· A proactive and solution-oriented approach where you identify obstacles before they become problems.
· Preferably experience with CRM systems, such as Salesforce, and project tools like Jira.
· Swedish is a requirement. Experience working with Norwegian customers is a plus. Strong English skills are a significant advantage as we work with a Nordic customer base and in an international environment.
What We Offer
With us, you'll help shape and develop an onboarding function that directly impacts both customer experience and company growth. You'll be part of an environment where accountability, learning, and continuous improvement are a natural part of everyday work.
✔ Modern office facilities in Örebro (with flexible remote work)
✔ Competitive benefits, including a generous wellness allowance
✔ A culture characterized by learning, innovation, and development
✔ A permanent position with significant responsibility and excellent development opportunities
Selection and interviews are ongoing, so please submit your application as soon as possible.
We look forward to receiving your application!