Customer Liaison Advisor at BSH Solna

BSH Home Appliances AB · Vollzeit

Solna, Schweden

We are looking for a Customer Liaison Advisor for our Nordic team with a focus on Sweden Do you want to work in a customer-facing role where you can combine problem-solving, responsibility, and customer focus? Are you passionate about creating great customer experiences and making well-informed decisions that make a difference? We are now looking for a new colleague to join our Customer Liaison team in Sweden with responsibility for complaint handling. With us, you will become part of an engaged Nordic team where collaboration, knowledge sharing, and customer focus are at the center. About the Role As a Customer Liaison Advisor, you are an important contact point for our customers and colleagues. You are responsible for handling and following up on complaints and ensuring that our customers receive professional assistance throughout the process. You will primarily work toward the Swedish market. Your Main Responsibilities Handle incoming phone calls regarding spare parts and repair matters on Mondays and as needed. Handle incoming emails related to complaints in service matters. Provide advice on product usage to ensure the best possible results. Make decisions regarding, for example, product replacements, new purchases, credit notes, and payments. Work in various systems including Spice, SAP, xPos, and Outlook. Collaborate closely with colleagues and other departments to find effective and customer-tailored solutions. Who Are You? We are looking for someone with experience in customer service or similar customer-facing roles who is comfortable taking responsibility for complex matters. You have a genuine interest in people and are motivated by helping both customers and colleagues in a professional, clear, and solution-oriented manner. To succeed in this role, we would like you to: Have solid experience in customer service and case handling. Be comfortable working in multiple different IT systems. Have strong administrative skills and work in a structured manner. Communicate clearly and professionally. Have a good understanding of customer needs and expectations. Experience or knowledge in complaint law is a plus. Your Personal Qualities We place great importance on your personal qualities. For us, it is important that you are: Empathetic and service-oriented Curious and solution-oriented Responsible and independent Objective and professional in your assessments A team player who contributes to a positive work environment What We Offer With us, you will have the opportunity to work in a well-known and market-leading company together with engaged colleagues in the Nordic region. We offer: A varied and responsible role with considerable independence. Relevant introduction and training. Opportunity to develop within customer service and complaint handling. Hybrid work with the opportunity to work from home up to 40% of the time. Work hours during office hours, Monday–Friday - 08:00-17:00. Competitive salary and bonus program. An inclusive work environment where collaboration and development are encouraged. Do you have questions about the position? Please feel free to contact: Gabriella Lembke at mailto:[email protected] Application The position is a permanent full-time employment starting as soon as possible. We conduct continuous selection and interviews, so don't delay sending in your application.