We are looking for an experienced and independent professional for the position of CRM Specialist | Customer Retention & Loyalty Manager at ALORI, a rapidly growing Czech company that processes thousands of orders daily and is building a strong customer base in the Czech Republic and abroad.
The main responsibility is to develop communication with existing customers with the goal of increasing repeat purchases, long-term customer loyalty, and overall customer database value. The employee will be responsible for creating and managing email marketing campaigns, automated scenarios, customer segmentation, personalized communication, win-back campaigns, cross-sell and upsell strategies, and other activities aimed at increasing repeat orders.
The role also includes managing customer databases, evaluating campaign effectiveness, proposing new retention strategies, and collaborating with the marketing team on improving customer experience. We expect experience with CRM tools, email marketing, or e-commerce environments. Experience with automation, AI technologies, and a focus on performance and business results is an advantage.
We are looking for someone who understands that the company's greatest value is not only in acquiring new customers, but also in how to effectively work with the existing customer base and increase its value over time.
Employee Benefits:
We offer work in a stable and rapidly growing Czech e-commerce company ALORI that processes thousands of orders daily and has great potential for further growth in the Czech Republic and abroad.
In this position, your work will directly impact the company's revenue and profit growth through increased repeat purchases and building long-term customer loyalty. You will have great scope for your own ideas, independent decision-making, and implementing new strategies.
You will work with modern CRM tools, automation, and the latest AI technologies that we actively use for company growth. We offer fair financial compensation, career growth opportunities, a modern work environment, a friendly team, employee discounts on company products, and work in a company where decisions are made quickly and the results of your work are truly visible.
Contact by email ONLY.