ABOUT THE ROLE
As a Collector Assistant, you will join our Call Center team, which currently consists of six employees and works closely with other groups within Servicing. Together, you are an important point of contact for our debtors and play a central role in helping people find solutions to their payment problems and move toward a debt-free situation.
In this role, you will primarily work with handling our clients' overdue receivables through various types of collection actions including setting up payment plans, obtaining final payments by phone, and conducting reminder service calls (so-called Pre Collection).
Your main responsibilities include…
Contact debtors by phone and offer payment plans or final payment of the outstanding debt.
Follow up on payment plans and actively work toward the goal of final payment.
Make outbound calls to debtors in targeted phone campaigns.
Administer and update information in our business system, such as personal identification numbers, phone numbers, and addresses.
To give you a good start with us, you will receive thorough training, introduction, and call coaching according to our training program. We want to provide you with the right conditions to feel confident in the role, develop, and succeed together with the team.
WHO ARE WE LOOKING FOR?
To thrive and succeed in this role, we believe you are results- and solution-oriented and motivated by driving your tasks forward and reaching your goals. You are confident in your communication and find it easy to adapt your communication style to different people and situations. Since a large part of the work is conducted by phone, you are comfortable initiating contact, having conversations, and arguing in a clear and respectful manner.
We would like to see that you have previous experience in customer service or another role where you had a lot of contact with people, but it is not a requirement. The most important thing is that you enjoy talking with people, have a basic understanding of finances, and are comfortable working together with others. You are also thorough, organized, and find it easy to learn new systems and tasks.
INTERESTED? - WE WELCOME YOUR APPLICATION!
The position is part-time, 75% (30 hours per week), and employment begins with a probationary period with the possibility of a permanent position. We recruit on an ongoing basis, and start dates are by agreement.
Working hours are scheduled Monday–Thursday 10:00–16:00 and Friday 09:00–15:00.
If you would like to know more about the position, you are welcome to contact the recruiting manager, Maria Olsson Team Manager, [email protected]
If you have questions about the recruitment process, please contact our Talent Acquisition Specialist, Azra Semic, [email protected].
We look forward to receiving your application!