Department Manager for Correct Payments, Verification of Job Seekers

Arbetsförmedlingen · Vollzeit

Elektrogatan 4, Solna, Stockholm, Schweden

As a department manager, you are responsible for the Swedish Public Employment Service's operational verification of job seekers and will lead a socially important operation where legal certainty and quality are at the center. Your work contributes to preventing incorrect payments and maintaining public confidence in the benefits systems. Together, we get Sweden to work. Would you like to be one of us? Department Mission The Correct Payments operational area is responsible for the Swedish Public Employment Service's verification activities. The assignment includes, among other things, verification of benefits to job seekers and work to prevent incorrect payments and welfare fraud. The operational area has agency-wide responsibility for verification before, during, and after decisions. The responsibility covers verification of job seekers, employers, suppliers, and employees. The operational area shall also monitor and drive development, efficiency improvements, and learning within the verification activities. The department is responsible for the Swedish Public Employment Service's verification of the conditions for benefits to job seekers. The operation is conducted in three units and 17 sections with staff in Norrköping, Köping, Falun, and Östersund. Through review, investigation, and decisions on sanctions, the department contributes to legally certain case handling and to preventing incorrect payments. Department Manager's Assignment and Responsibility Your assignment as department manager includes overall responsibility for operations, budget, and personnel for the department's activities. You ensure that the department's results match established goals and expectations. As a department manager, you are part of the operational area's management group and, together with the operational area director and other departments, will jointly be responsible for the entire operational area's results, development, and continued renewal. You have an important assignment in creating a well-functioning management group and, together with the unit managers, drive and develop the operation. You enable strong performance, high satisfaction, and a good work environment by working in accordance with the Swedish Public Employment Service's leadership criteria. You foster a culture characterized by trust, openness, and security. Your work occurs in strong partnership within and outside your own department and in good cooperation with labor organizations. As a department manager, you are a role model in living the Swedish Public Employment Service's vision, values, and direction for employee relations and leadership. Our Offer The position is a permanent, full-time employment that may begin with a six-month probationary period. Location to be determined by agreement. We offer you the opportunity to work at a workplace where we value balance between work and private life. You will have access to a generous vacation agreement. With us, you also receive wellness activities during work time and a favorable wellness subsidy. Basic Requirements for the Position Current experience in management with responsibility for operations, budget, and personnel, where you have managed other managers As well as Experience leading and implementing organization-wide change and development initiatives Experience managing operations that include agency authority, verification, investigation, case handling, or decision-making Experience serving in a management group and driving shared matters together with other managers Experience in cooperation with internal and external stakeholders as well as other agencies Relevant academic education, or equivalent experience/competence acquired in another way Additional Merits for the Position Experience managing a large operational activity with high case volumes and clear requirements for quality, productivity, and delivery Experience with results-based management, operation monitoring, and systematic improvement work Experience ensuring consistent and legally certain application of regulations in a case-handling operation Experience with operations related to labor market issues Experience managing operations with staff at multiple locations To succeed in the role, you need to have The ability to effectively communicate vision, goals, and values Strong analytical abilities and the ability to handle large amounts of information The state values guide us in our daily work. As an employee with us, you are expected to work fairly, impartially, and with high integrity, and to contribute to maintaining and strengthening public confidence in our agency. Beyond this, you have the personal ability and aptitude to work in accordance with the Swedish Public Employment Service's employee criteria. Learn more about the state values and our leadership criteria on our website. As a leader at the Swedish Public Employment Service, you are expected to be: Responsible – take responsibility for the whole, create clear direction and good conditions. Action-oriented – implement decisions into action, be a clear and courageous role model. Results-focused – monitor, develop, and drive the operation toward shared goals. Application Does this sound like a position for you? Welcome to submit your application by 2026-09-30. Attach your CV where you specify the year, month, and job duties for each position, as well as documentation supporting the requirements for education and/or work experience in your application. It is important that you answer the selection questions in detail and truthfully, so we get a clear picture of your experience. If requested information is not provided, you risk being eliminated from the selection. You do not need to submit a personal letter. During the recruitment process, selection tests may be used. We will keep you informed throughout the recruitment process. More about our recruitment process. If you have protected personal information, contact the recruitment partner named in the announcement and they will help you submit your application.