Assistant Coordinators

Euro-Center Prague, s.r.o. · Vollzeit

Praha, Tschechische Republik

Šárka Humlová, e-mail: [email protected] We are currently looking for individuals who speak English and another world language to strengthen our Prague team. Main Responsibilities: Process all incoming and outgoing communications related to assistance. This communication may take place with policyholders, medical and technical providers, agents, customers, and other Euro-Center branches. Register all communications and take steps necessary to provide assistance (Globo, Outlook, Genesys - telephone system, and others) Record and modify reservations for required services as needed, within the allowed financial limit. Adequately coordinate all logistical measures at local and international levels. Collaborate with the medical team according to Euro-Center's escalation process. Have good knowledge of all products and be able to quickly and efficiently verify the insurance conditions required for a given case. For ongoing cases, it is important to understand the available provider network and identify preferred providers in various countries. Comply with insurance company instructions and Service Level Agreements (SLA) according to Euro-Center regulations and GDPR guidelines. Work closely with more experienced colleagues (senior coordinator, team leader). Perform additional functions related to assistance center operations upon request from AC and EC management. Requirements: Advanced (B2) English - this is our corporate language Experience working in customer service is a plus Empathy toward customers Organizational skills, multitasking, and effective time management Flexible and quick thinking, ability to remain calm in stressful situations Ability to analyze situations and find solutions Willingness to learn and follow established procedures and rules Time flexibility (shift work 24/7) - possibility of 40% work time from HOME OFFICE after probation period Required start date: immediately or by agreement Important: Work permit and residence permit in the Czech Republic required What We Offer: Support from a stable international company with 11 branches worldwide Multinational environment and daily communication in foreign languages Very interesting and diverse work Initial training based on international expertise Motivating salary and benefits (e.g., meal allowance, quarterly bonuses, Multisport card, language course contribution, and many more!) Modern offices in Karlín (one of Prague's most vibrant neighborhoods) Home Office opportunity Flexible shift scheduling, part-time contracts possible To better understand our company and daily responsibilities, please check our CASE STUDIES (https://www.euro-center.com/#callUs). If you are interested in this position, please send us your CV including your availability for an interview and possible start date. We look forward to your applications!