We are specialists in staffing and consulting services in IT and technology – from promising talents and consultants with broad expertise to experienced specialists with deep technical knowledge.
For you as a candidate, we are a secure partner that offers exciting assignments, personal development and close contact with our advisors. We ensure that you get the right assignment for your skills and ambitions – always with people at the center.
For our customers, it means that we are a reliable supplier that can quickly match the right expertise with the right needs. In addition to our own strong consulting organization, we also have an extended partner network, which allows us to offer even greater flexibility and breadth in our delivery.
Collaboration and quality characterize everything we do, and our core values are summarized in our promise: Empowering the Nordics through people.
Eccera has 300 employees and offices in Stockholm, Gothenburg, Malmö and Linköping. We are a member of Almega Kompetensföretagen and follow their signed collective agreement with Unionen.
Are you a technically knowledgeable person who loves helping others? Do you enjoy solving problems and providing support? Then you might be the 1st line technician we are looking for in an assignment with our customer in Borås.
As a consultant at Eccera, you get secure employment and accumulate valuable work experience on assignments with our customers in the Gothenburg area. Your consulting manager will support you in your development where you continuously gain new experience and knowledge. An excellent opportunity to build a career.
Your tasks
As a 1st line technician, you are the face of the company and the first point of contact for customers who need technical support. You will handle incoming support requests via phone, email and ticket management systems, troubleshoot and solve technical problems, and guide customers through solutions. Furthermore, you will document and categorize tickets for further analysis and follow-up, and escalate complex problems to 2nd and 3rd line when needed.
In addition to this, you will monitor systems and networks to proactively detect and address issues, maintain and update customer user data, provide support with software and hardware installation and configuration, and educate and inform customers about the use of various systems and tools.
Your profile
Our consultants are driven by being responsible, solution-oriented and customer-focused. They are also strongly interested in understanding the customer's various needs, both now and in the future, and continually developing their skills and expertise to be able to offer the best possible service to our customers.
In addition to the above, you also bring knowledge in any of the following:
At least 6 months of experience in a service desk
Windows, macOS or Linux
ServiceNow, Zendesk or Jira
TeamViewer, AnyDesk or Remote Desktop
AD management
M365 and basic network technology
Does this sound like you? Submit your application today!
What we offer
At Eccera, you get the tools you need to reach your goals. We offer all our consultants qualified training and certifications in the latest technology. We place great value on our employees continuing to develop. Therefore, we offer you the opportunity to set up an individual training plan, where we cover both study materials and the certifications themselves. During your development, we will match your expertise with the right assignments as you advance.