Application Manager

Adecco EMEA business solutions, s.r.o. · Vollzeit

Praha, Tschechische Republik

The Application Manager role is focused on ensuring that external support services are provided in accordance with agreed-upon SLAs and KPIs, Adecco ITIL processes, security standards, and internal audit rules. Job Responsibilities: - Managing and coordinating collaboration with application support vendors (incidents, problems, requests) - Regular evaluation of vendor performance (SLA/KPI) and improvement recommendations (CSI) - Stakeholder collaboration and primary business contact for application support and maintenance - Oversight of release management, documentation, security, and audits - Quality assurance of services, problem escalation, license support, and billing Requirements: - Bachelor's degree in IT or related fields - Previous experience in a similar position for at least 3 years (Service Management) - ITIL v4 Certification - Additional certifications in ITIL, Change Management, Incident Management, etc. are a plus