Business Development Key Account Manager

2Complete AB · Vollzeit

Stockholm, Schweden

Do you want to take on a strategic key role in a growing company and be responsible for developing some of the company's most important and strategic customers? We're now looking for a business-driven and relationship-focused Key Account Manager who wants to combine strategic business development work with operational execution. What do we offer? A strategically important role with responsibility for some of the company's most important customers Opportunity to influence and develop long-term and business-critical customer relationships A dynamic and entrepreneurial environment with short decision-making processes Opportunity to combine business development, strategy, and relationship building A competent team with high ambitions and great commitment Great opportunities for personal and professional development Central office in Stockholm Exposure to both Swedish and international customers In this role, you will be a central person in the company's continued growth and will have the opportunity to develop long-term customer relationships, identify new business opportunities, and create value for both customers and operations. You will work closely with senior decision-makers and internal teams and have considerable scope to influence how the business develops. More information about the company and operations will be provided upon personal contact. What does the role entail? As a Key Account Manager, you have a strategic and business-driven role with responsibility for developing and maximizing the potential in a portfolio of approximately 5 larger and strategically important B2B customers. You will be an important partner to the customers and work long-term with customer strategies, business development, growth, and profitability. You will, among other things: Have budget and profit responsibility for a portfolio of approximately 5 larger customers Develop and implement strategic customer plans with a focus on growth and profitability Identify new business opportunities and drive upselling and cross-selling Develop existing customer relationships and identify new areas for collaboration Serve as the primary contact person for strategic and business-related matters Lead onboarding and implementation of new solutions in close cooperation with internal teams Work cross-functionally with sales, Customer Success, and IT and product teams Conduct regular business reviews, monitor KPIs, and develop joint plans with customers Responsible for contract negotiations, renewals, and pricing discussions in cooperation with internal stakeholders Drive complex customer projects from idea and needs analysis to implementation and follow-up You will be working with B2B customers where understanding both the customer's business and your own company's offering is crucial. The role therefore involves many points of contact and close collaboration with several parts of the organization. You ideally have experience working at the interface between business and tech and have the ability to understand both commercial and technical perspectives. Who are we looking for? We're looking for someone with solid commercial background experience with complex B2B deals, strategic customer development, or business development. You're experienced at understanding customer business, identifying opportunities, and turning them into concrete initiatives and results. We'd like to see that you have experience from a larger organization where you've developed a structured and process-driven approach. At the same time, you have an entrepreneurial spirit and enjoy creating, influencing, and driving development. This could be, for example, through being an entrepreneur, intrapreneur, or having roles where you had significant scope to develop the business. To succeed in this role, we believe you have: At least 7 years of experience in Key Account Management, business development, or similar customer-facing commercial roles within B2B Experience from a larger, process-driven organization Experience working with larger and complex customers and budget and profit responsibility Experience working strategically with customer plans, growth, and profitability Experience developing and selling services or solutions to C-level decision-makers Good understanding of financial metrics and ability to communicate value from a financial perspective Very good knowledge of Swedish and English, both spoken and written Meritorious Experience in value-based sales Experience in pipeline management Experience from SaaS, tech, service companies, or other complex solution-oriented offerings As a person, you are confident, unpretentious, and trustworthy. You have an easy time building relationships at senior level and bring people with you through your engagement, your clarity, and your ability to understand different perspectives. You're a team player who enjoys collaborating and at the same time has the drive to take initiative and move things forward. You're not afraid of change and thrive in environments where you get to influence. We believe you have a natural entrepreneurial spirit and enjoy identifying opportunities rather than just managing existing business. You're solution-oriented, proactive, and results-focused, but at the same time care about contributing to a positive and developmental culture. The role suits you if you want to be part of developing a more commercial and business-oriented culture and see the value in building success together with others. This is a permanent position with our client with a start date by agreement. The position offers good employment terms and is located in Stockholm. The recruitment process includes personality and skills testing via Assessio, background check compiling previous public criminal records, and financial debt disclosure. Does this sound like your next step? Send in your application as soon as possible. Selection and interviews are ongoing and the position may be filled before the application deadline. About 2Complete This recruitment process is handled by 2Complete. Security and trust are central parts of the work and are achieved through close and personal cooperation with both client and candidate. The aim is always to create the right match and long-term results. 2Complete Group and its subsidiaries are authorized by Kompetensföretagen and members of Almega and Svenskt Näringsliv since 2011. The company was named Gazelle Winner 2022, awarded to Sweden's fastest-growing companies.