Academy & Customer Relations Coordinator

Refillers AB · Vollzeit

Malmö, Schweden

Academy & Customer Relations Coordinator About FillersDepot FillersDepot is a growing distribution company in aesthetic medicine that supplies professional products to clinics and practitioners. Our focus is on quality, long-term customer relationships, and creating value for our customers through products, training, and close collaboration. We are now seeking an Academy & Customer Relations Coordinator who will take full responsibility for our Academy, our test clinics, and the development of long-term relationships with selected clinics and practitioners. About the Role This is an operational and relationship-driven role where you will become a central figure in developing FillersDepot Academy and our network of clinics. You will be responsible for planning, coordinating, and developing our Academy activities – from setting up training sessions and booking participants to ensuring everything runs professionally before, during, and after each training event. An important part of the role is also to build a strong portfolio of clinics and practitioners with whom we can develop long-term collaborations. This may include test clinics, product evaluations, training, content, and future marketing activities. You will be the link between FillersDepot, our trainers, clinics, and customers. Your Main Responsibilities FillersDepot Academy • Oversee the ongoing coordination of FillersDepot Academy • Plan and organize training sessions, workshops, and Academy days • Book customers and participants for training programs • Coordinate trainers, models, venues, products, and materials • Ensure participants receive all necessary information before training • Follow up with participants and customers after completed training • Create structure and processes for Academy operations • Work to increase participation and develop returning customers for our training programs Customer Relations & Clinic Portfolio • Build and develop long-term relationships with clinics and practitioners • Create and maintain a portfolio of selected partner clinics • Identify engaged customers and practitioners who can become long-term collaborators • Maintain regular contact with clinics and follow up on their needs and experiences • Create collaborations that can be used for training, product launches, and marketing • Ensure our partners receive a professional and personalized experience with FillersDepot Test Clinics & Product Collaborations • Identify and recruit new test clinics • Build a structured network of test clinics and practitioners • Match the right clinic and practitioner with the right product or product launch • Coordinate product samples and testing with clinics • Collect feedback, images, results, and experiences from product testing • Follow up with test clinics and document results in a structured manner • Develop successful test collaborations into long-term customer relationships Content & Future Marketing • Identify clinics and practitioners who can participate in content and marketing • Build a portfolio of customer cases, treatments, before and after materials, and product results • Coordinate content with clinics, practitioners, and our marketing team • Ensure materials and collaborations can be used to educate other customers and strengthen our products in the market • Help create authentic customer cases around our products and training programs Who We're Looking For We are looking for someone who is social, organized, and relationship-focused, and who enjoys managing multiple contacts simultaneously. You are a person who makes things happen. You thrive on coordinating activities, talking with customers, booking meetings and training sessions, and following up until everything is completed. For this role, personality, drive, and the ability to build relationships are at least as important as previous experience. We would like to see that you: • Are highly communicative and confident in customer interactions • Are organized and skilled at planning and follow-up • Have a natural interest in building and developing customer relationships • Are proactive and comfortable reaching out to new clinics and practitioners • Can manage multiple activities and collaborations in parallel • Are thorough and detail-oriented • Speak and write fluent Swedish and English • Thrive in a fast-growing company where the role can develop over time Meritorious Experience • Experience in aesthetic medicine, the beauty industry, or clinic operations • Experience with events, training, or educational programs • Experience in customer relations, account management, or sales • Experience working with influencers, ambassadors, or other external partners • Understanding of social media and content production • Existing network within aesthetic medicine Examples of KPIs in the Role • Number of Academy training sessions completed • Number of participants and occupancy rate of training programs • Number of returning Academy customers • Number of active test clinics • Number of new clinic collaborations • Number of documented customer cases and product results • Follow-up and conversion from test clinic to active customer • Customer satisfaction and long-term engagement with partner clinics What We Offer • A key role in the development of FillersDepot Academy • Opportunity to build our network of test clinics and partner collaborations • Great opportunity to influence how the role and Academy operations develop • Close contact with clinics, practitioners, trainers, and management • A varied role where relationships, training, products, and marketing come together • A fast-growing company with high ambitions and short decision-making processes • Work on-site in Malmö