Churn Prevention Agent for Folkspel

Description:

About the Company Folkspel is 100% owned by the people's movements, via 72 national organizations with approximately 5 million members. We have 140 employees with an annual turnover of 1.6 billion. Our mission is to enable the people's movements to continue their important work through lottery operations. Over the years, Folkspel's products have generated 17.8 billion kronor for Swedish civic life. As part of Folkspel, you help create a brighter future for Sweden. Job Description Are you a communicative and solution-oriented person who enjoys customer contact and building long-term relationships? We are now looking for a churn prevention agent who wants to work with customer care, retention, and sales. In this role, you handle incoming cancellation requests via phone and email, conduct win-back calls, and actively work to strengthen customer relationships, reduce customer churn, and increase customer loyalty. You also create value for both the customer and Folkspel's mission. You work toward set goals and key performance indicators while contributing to a positive customer experience in every interaction. Weekend work may occur during certain periods of the year, so we see that you as an applicant are flexible with working hours. Qualifications You are a positive and engaged person who sees opportunities where others see obstacles. With a attentive and professional approach, you build trust, create good customer experiences, and find solutions that make a difference. You are driven by results while valuing collaboration and knowledge sharing. Here you get the opportunity to work in a developing environment where customer focus, engagement, and community are central. Your Personal Qualities: As a person, you are engaged, attentive, and skilled at building trust. You thrive in a role where you can combine service, sales, and relationship-building. You work in a structured manner, take your own initiative, and have strong personal responsibility for driving your work forward. At the same time, you are a team player who contributes to good cooperation and shares knowledge and experience. • Have at least 2 years of experience in customer service, phone sales, or other customer-facing roles • Are service-oriented, results-driven, and accustomed to working toward goals • Have good administrative skills • Good computer skills and experience with CRM and customer management systems • Communicate fluently in Swedish, both verbally and in writing • Secondary education. Post-secondary education in sales, marketing, or service is a merit. Application: Applications are processed on a rolling basis, so please apply via our website today at www.Nearyou.se. Start is in September, but don't delay your application! The position may be filled before the final application deadline. We cannot accept applications via email. Due to vacation periods, we will begin the selection process during week 32. Welcome to apply! About NearYou We are NearYou. We have evolved from being one company among many to becoming a societal actor. With us as your partner and employer, we promise to deliver more of what we do best. We excel at being close, human, and a counterweight to stress, treating people as statistics, and overly impersonal digitalization. We are with you, a handshake, a promise. We want to provide what we believe a broken job market needs. For you as a candidate, this means an organization that backs you regardless of where you are in your career and where you want to be. We want to be your security in a fast-moving world. We support, challenge, and ask how you're doing. Completely naturally, we believe.About the Company Folkspel is 100% owned by the people's movements, via 72 national organizations with approximately 5 million members. We have 140 employees with an annual turnover of 1.6 billion. Our mission is to enable the people's movements to continue their important work through lottery operations. Over the years, Folkspel's products have generated 17.8 billion kronor for Swedish civic life. As part of Folkspel, you help create a brighter future for Sweden. Job Description Are you a communicative and solution-oriented person who enjoys customer contact and building long-term…

Overview

Type

job

Status

active

Visibility

public

City

Göteborg

Address

Fabriksgatan 13

GPS

57.704876724358, 11.992088828412copyopen in

Email

Show email

Views

4

Published

8. 7. 2026

Edited

3. 8. 2026

Specifications