We're Continuing to Expand Our Winpos Helpdesk!

Description:

Are you service-minded? A true problem-solver who enjoys talking on the phone and working with direct customer contact? Then you might be our next star for our support team. About Winpos Windpos is a leading provider of point-of-sale and business systems, headquartered in Umeå. We are a full-service provider delivering software, hardware, and services to customers in over twenty countries since 1997. Who Are You? We're looking for someone who enjoys working with customers via phone contact and listens to our customers' needs, as we believe all customers deserve warm and professional support when contacting us. An important part of the role is being able to guide the conversation to gather the information needed so we can help the customer in the best and quickest way possible. Beyond troubleshooting, you'll also need to be able to collect relevant information from customers both efficiently and accurately. We'd love for you to be a team player who is both curious and positive. We hope you see challenges and change as opportunities for development. We consider your personal qualities to be the most important. The Helpdesk Employee Role You'll handle cases via both phone and email, and register and document all cases in our case management system. The role is First Line support and involves troubleshooting, customer service, and case registration for our customers' point-of-sale systems. Your interest in service will be decisive. Of course, you'll receive the technical training needed for the position. Work Experience: Requirements · Helpdesk Technician/Support Technician - experience required • Languages, Swedish and English Competencies · User support, software · User support, hardware Merits · Experience from customer service · Experience with point-of-sale systems · Languages, in addition to Swedish and English · Experience with Freshdesk and Atera Practical Information The role is primarily office-based and we have our newly renovated facilities in Umeå at Västerslätt. Selection is ongoing and the position may be filled before the final application deadline, so don't hesitate to apply if this sounds interesting to you. Send your application to [email protected] with CV and cover letter, where you tell us more about yourself and why you're interested in the role. Contact: Jan Öqvist, Support Manager Winpos Sverige E-mail: [email protected] Phone: 010–1959200Are you service-minded? A true problem-solver who enjoys talking on the phone and working with direct customer contact? Then you might be our next star for our support team. About Winpos Windpos is a leading provider of point-of-sale and business systems, headquartered in Umeå. We are a full-service provider delivering software, hardware, and services to customers in over twenty countries since 1997. Who Are You? We're looking for someone who enjoys working with customers via phone contact and listens to our customers' needs, as we believe all customers deserve warm and professional support…

Overview

Type

job

Status

active

Visibility

public

City

UMEÅ

Address

Spårvägen 20

GPS

63.841845448532, 20.22696300388copyopen in

Email

Show email

Views

3

Published

2. 7. 2026

Edited

30. 7. 2026

Specifications