Operations Area Manager for Sickness Insurance Support for Return to Work, Västerås

Every year, the Swedish Social Insurance Agency makes 21 million decisions that affect people's lives and society as a whole. We disburse approximately 260 billion kronor annually. These are taxpayer funds that we manage. It is a great responsibility. That is why we look into each case, follow laws and regulations, inform and guide, care, and show consideration. It is a job for someone who wants to take responsibility. Welcome to the Swedish Social Insurance Agency. The Sickness Insurance Department (SF) is tasked with investigating, deciding, and paying out, primarily, sickness benefits. Through legally sound application, good service, and effective collaboration with other actors, the department works toward low and stable sick leave absence. We have approximately 3,800 employees distributed across about 50 locations throughout Sweden. The department consists of five national operations areas called First Claim, In-Depth Investigation, Support for Return to Work, Legal Support, and Process. We are seeking a driven, strategic, and development-oriented person for the role of Operations Area Manager for the SF Support for Return to Work operations area. This is an opportunity for someone who wants to work at a high strategic level in operations with high complexity and a mission vital to society. Tasks and Responsibilities As Operations Area Manager, you are responsible for directing operations and leading people based on the agency's long-term goals and the department's shared direction. The state's core values permeate your work. You lead nine area managers who lead others, as well as a number of support functions. In your role, you support the department director's decision-making and take responsibility for ensuring that made decisions are implemented within your operations. You create understanding of context, direction, and the goals the department has set, and you develop the plans your operations need. You have operational responsibility, budget responsibility, and personnel responsibility. You have an active role in driving collaboration matters from a broader societal perspective together with other authorities and actors. You represent the Swedish Social Insurance Agency in media contacts. In the operations area's management group, you direct strategic work together with your area managers and support functions, and you drive cross-functional collaborations. Through your leadership, you create the predictability, security, and sustainability necessary for employees to take their responsibility and meet the need for change. You adapt and exercise your leadership in a way that creates conditions for employees to use their judgment and competence. The operations area consists of approximately 1,100 employees, and most work as insurance investigators. Insurance investigators work to investigate sick leave, assess work capacity, and actively coordinate measures to help people on sick leave return to work or other employment. In most cases, individuals are relatively far from returning to work or other employment and therefore need support from the Swedish Social Insurance Agency and other actors to return to work. The operations area also includes employees who work with insurance medicine and structural collaboration with other actors. The operations you lead are distributed across several locations in Sweden, and travel is part of the position. The operations area has strong dependencies on other activities within the sick leave process, so good collaboration skills are required. As Operations Area Manager, you are part of the department's management group, and your immediate supervisor is the department director. The position involves handling confidential information, which places high demands on proper handling. Therefore, it is important that you, as someone who will work with us, have a high level of security awareness. It is a job for someone who wants to take responsibility. We are Looking for You Who have a university degree or experience and qualifications that can be tested as equivalent have previous management experience have good leadership skills develop long-term and positive goals foster new ideas and develop solutions that support development take own initiatives and act proactively, make things happen, and take responsibility for results have good self-awareness and are a stable person, foster a trust-building work environment foster mutual dialogue, are attentive, and adapt your communication according to need and situation It is Meritorious If You have experience in strategic leadership have experience leading managers have experience in leadership in similar operations have experience leading remotely. We place great emphasis on your personal qualities. Other Information A permanent position, full-time, with start date by agreement. Possible placement locations: Gothenburg, Stockholm, Helsingborg, Malmö, Örebro, Borås, Uppsala, Skövde, Lund, Norrköping, or Västerås. Travel in the position occurs. A probationary period may apply. Certain positions with us involve participation in security-sensitive operations. To be hired for such a position, a cleared security clearance according to the Security Protection Act (2018:585) is required. In this recruitment, work psychological tests may be used as part of the selection process. Do you want to know more about the Swedish Social Insurance Agency as an employer? Visit https://www.forsakringskassan.se/om-forsakringskassan/jobba-hos-oss Contact Persons Manager: Ulrika Havossar, 010-114 00 29 (for questions about the position). HR Specialist: Stig Lindblom, 010-116 90 63, [email protected] (for questions about the recruitment process). Trade Union ST: Johanna Ryderling, 010-119 76 22, Saco-S: Matilda Eneqvist, 010-118 33 81, Seko: Eliza Grundström, 010-115 34 02. Application Welcome to submit your application by September 13, 2026. When you apply, attach your CV. We do not use personal letters in our recruitments; instead, you will answer a number of selection questions relevant to the position. Upload your certificates, grades, and testimonials with your application. If you have protected personal information or do not have access to Bank ID, call the HR specialist named in the ad, and you will receive help submitting your application. In everything we do, we act based on the principle of equal value of all people, legal certainty, and good service.

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