Operations Area Manager for Sickness Insurance First Claim, Västerås

Every year, the Swedish Social Insurance Agency makes 21 million decisions that impact people's lives and society as a whole. We disburse approximately 260 billion kronor annually. These are taxpayers' funds that we manage. It is a great responsibility. That is why we thoroughly examine each case, follow laws and regulations, inform and guide, care, and show consideration. It is a job for someone who wants to take responsibility. Welcome to the Swedish Social Insurance Agency. The Sickness Insurance Department (SF) is tasked with investigating, deciding, and primarily paying out sickness benefits. Through legally sound administration, good service, and efficient collaboration with other stakeholders, the department works toward low and stable sick leave rates. We have approximately 3,800 employees spread across about 50 locations throughout Sweden. The department consists of five national operations areas named First Claim, In-Depth Investigation, Return-to-Work Support, Legal Support, and Process. We are seeking a driven, strategic, and development-oriented person for the role of Operations Area Manager for SF First Claim. This is an opportunity for someone who wants to work at a high strategic level in operations with a high degree of complexity and an important public mission. Duties and Responsibilities As Operations Area Manager, you are responsible for directing operations and leading people based on the authority's long-term goals and the department's common direction. The state's core values permeate your work. You lead four area managers who lead others as well as a number of support functions. In your role, you support the department director's decision-making and take responsibility for ensuring that decisions are implemented within your operations. You create understanding of context, direction, and the goals set by the department and develop the plans your operations need. You have operational responsibility, budget responsibility, and personnel responsibility. You play an active role in driving collaboration efforts from a broader societal perspective together with other authorities and stakeholders. You represent the Swedish Social Insurance Agency in media contacts. In the operations area's management team, you direct strategic work together with your area managers and support functions and drive cross-functional collaboration. Through your leadership, you create the predictability, security, and sustainability necessary for employees to take responsibility and meet the need for change. You adapt and exercise your leadership in a way that creates conditions for employees to use their judgment and competence. The operations area consists of approximately 800 employees, most of whom work as insurance investigators or insurance case handlers. Employees make decisions for customers applying for sickness benefits for the first time, respond to incoming customer calls, and handle administrative tasks. The work demands high efficiency and quality. The operations you lead are spread across several locations in Sweden, and travel is part of the position. The operations area has strong dependencies with other operations within the sick leave process, so good collaboration ability is required. As Operations Area Manager, you are part of the department's management team, and your immediate supervisor is the department director. The position involves handling classified information, which places high demands on proper handling. Therefore, it is important that you have a high level of security awareness. It is a job for someone who wants to take responsibility. We are looking for you who have a university degree or experience and qualifications that can be proven equivalent have previous management experience have strong leadership ability develop long-term and positive visions encourage new ideas and develop solutions that support development take own initiatives and act proactively, make things happen, and take responsibility for results have good self-awareness and are stable as a person, promote a trust-building work environment encourage mutual dialogue, are attentive, and adapt your communication to needs and situations. It is meritorious if you have experience with strategic leadership have experience leading managers have experience with leadership in similar operations have experience leading remotely. We place great importance on your personal qualities Other Information A permanent position, full-time, with start date by agreement. Possible placement locations: Stockholm, Gothenburg, Östersund, Borås, Trollhättan, Skövde, Västerås, Luleå, or Halmstad. Business travel is included. Trial employment may be applicable. Some positions with us involve participation in security-sensitive operations. To be hired for such a position, a passed security clearance according to the Security Protection Act (2018:585) is required. In this recruitment, work psychology tests may be used as part of the selection process. Want to know more about the Swedish Social Insurance Agency as an employer? Visit https://www.forsakringskassan.se/om-forsakringskassan/jobba-hos-oss Contact Persons Manager: Ulrika Havossar, 010-114 00 29 (for questions about the position). HR Specialist: Stig Lindblom, 010-116 90 63, [email protected] (for questions about the recruitment process). Trade Union ST: Johanna Ryderling, 010-119 76 22, Saco-S: Matilda Eneqvist, 010-118 33 81, Seko: Eliza Grundström, 010-115 34 02. Application We welcome your application by September 13, 2026. When you apply, please attach your CV. We do not use cover letters in our recruitment; instead, you will answer a number of selection questions relevant to the position. Upload your diplomas, grades, and certificates with your application. If you have protected personal information or no access to Bank ID, please call the HR specialist named in the announcement for help submitting your application. In everything we do, we act based on the principle of equal human dignity, legal certainty, and good service.

Ask AI

Common questions about this listing — opens your AI with a ready-made prompt including the listing link.

• Is the salary in this job offer competitive for the role and location?
  Open in
• What questions should I ask at the interview for this position?
  Open in
• Which skills should I highlight in my application for this job?
  Open in