Operations Area Manager for Sickness Insurance First Application, Stockholm

Every year, the Swedish Social Insurance Agency makes 21 million decisions that affect people's lives and society as a whole. We disburse approximately 260 billion kronor annually. These are taxpayers' funds that we manage. It is a great responsibility. That is why we examine each case carefully, follow laws and regulations, inform and guide, care, and show consideration. It is a job for someone who wants to take responsibility. Welcome to the Swedish Social Insurance Agency. The Sickness Insurance Department (SF) is tasked with investigating, deciding on, and disbursing primarily sickness benefits. Through legally sound application, good service, and effective cooperation with other actors, the department works toward low and stable sick leave. We have approximately 3,800 employees spread across about 50 locations throughout Sweden. The department consists of five national operations areas named First Application, In-depth Investigation, Support for Return to Work, Legal Support, and Process. We are seeking a driven, strategic, and development-oriented person for the role of Operations Area Manager for the SF First Application operations area. This is an opportunity for someone who wants to work at a high strategic level in operations with a high degree of complexity and an important public mission. Work Tasks and Responsibilities As Operations Area Manager, you are responsible for managing operations and leading people based on the agency's long-term goals and the department's shared direction. Public sector values permeate your work. You lead four area managers who lead others and a number of support functions. In your role, you support the department director's decision-making and take responsibility for ensuring that made decisions are implemented within your operations. You create understanding of context, direction, and the target images the department has set and develop the plans your operations need. You have operational responsibility, budget responsibility, and personnel responsibility. You have an active role in driving cooperation matters from a broader societal perspective together with other agencies and actors. You represent the Swedish Social Insurance Agency in media contacts. In the operations area's management group, you guide strategic work together with your area managers and support functions and drive cross-functional collaborations. Through your leadership, you create the predictability, security, and sustainability necessary for employees to take their responsibility and meet the need for change. You adapt and exercise your leadership in a way that creates conditions for employees to use their judgment and competence. The operations area consists of approximately 800 employees, most of whom work as insurance investigators or insurance handlers. Employees make decisions for customers applying for sickness benefits for the first time, answer incoming customer calls, and work with administrative tasks. The work demands high efficiency and quality. The operations you lead are spread across several locations in Sweden and travel is part of the position. The operations area has strong dependencies on other activities within the sick leave process, so good cooperation skills are required. As Operations Area Manager, you are part of the department's management group and your immediate superior is the department director. The position involves handling classified information, which requires high demands on proper handling. Therefore, it is important that you have a high level of security awareness. It is a job for someone who wants to take responsibility. We are Looking for You If You have a university degree or experience and qualifications that can be proven equivalent have previous management experience have good leadership ability develop long-term and positive target images encourage new ideas and develop solutions that support development take initiative and act proactively, make things happen, and take responsibility for results have good self-awareness and are stable as a person, promote a trusting work environment encourage mutual dialogue, are receptive, and adapt your communication according to needs and situation. It is Advantageous If You have experience in strategic leadership have experience leading managers have experience in leadership in similar operations have experience leading remotely. We place great emphasis on your personal qualities Other Information A permanent employment, full-time, with start date by agreement. Possible placement locations: Stockholm, Gothenburg, Östersund, Borås, Trollhättan, Skövde, Västerås, Luleå, or Halmstad. Travel is part of the position. Trial employment may be relevant. Certain positions with us involve participation in security-sensitive activities. To be employed in such a position, approved security clearance is required under the Security Protection Act (2018:585). In this recruitment, work psychological tests may be used as part of the selection process. Want to know more about the Swedish Social Insurance Agency as an employer? Visit https://www.forsakringskassan.se/om-forsakringskassan/jobba-hos-oss Contact Persons Manager: Ulrika Havossar, 010-114 00 29 (for questions about the position). HR Specialist: Stig Lindblom, 010-116 90 63, mailto:[email protected] (for questions about the recruitment process). Trade Union ST: Johanna Ryderling, 010-119 76 22, Saco-S: Matilda Eneqvist, 010-118 33 81, Seko: Eliza Grundström, 010-115 34 02. Application Welcome to submit your application by September 13, 2026. When you apply, please attach your CV. We do not use personal letters in our recruitment; instead, you will answer a number of selection questions relevant to the position. Upload your diplomas, transcripts, and certificates with your application. If you have protected personal information or no access to Bank-ID, please call the HR specialist named in the announcement and we will help you submit your application. In everything we do, we act on the basis of the principle of equal human worth, legal certainty, and good service.

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