Operations Area Manager for Sick Leave Insurance First Claims, Luleå

Every year, the Swedish Social Insurance Agency makes 21 million decisions that affect people's lives and society as a whole. We pay out approximately 260 billion kronor annually. These are taxpayers' funds that we are responsible for. It is a great responsibility. That is why we carefully examine each case, follow laws and regulations, provide information and guidance, care, and show consideration. It is a job for someone who wants to take responsibility. Welcome to the Swedish Social Insurance Agency. The Sick Leave Insurance Department (SF) is tasked with investigating, deciding on, and paying out primarily sick leave benefits. Through lawful application, good service, and effective collaboration with other stakeholders, the department works toward low and stable sick leave rates. We have approximately 3,800 employees spread across about 50 locations throughout Sweden. The department consists of five national operations areas named First Claims, In-Depth Investigation, Return-to-Work Support, Legal Support, and Process. We are seeking a driven, strategic, and development-oriented person for the role of Operations Area Manager for SF First Claims. This is an opportunity for someone who wants to work at a high strategic level in operations with high complexity and a mission of great societal importance. Duties and Responsibilities As Operations Area Manager, you are responsible for directing operations and leading people based on the authority's long-term goals and the department's common direction. The public sector values permeate your work. You lead four area managers who lead others, as well as a number of support functions. In your role, you support the department director's decision-making and take responsibility for implementing decisions within your operations. You create understanding of context, direction, and the goals the department has set, and you develop the plans your operations need. You have operational responsibility, budget responsibility, and personnel responsibility. You have an active role in driving collaboration issues from a broader societal perspective together with other authorities and stakeholders. You represent the Swedish Social Insurance Agency in media contacts. In the operations area's management group, you direct strategic work together with your area managers and support functions, and you drive cross-functional collaborations. Through your leadership, you create the predictability, security, and sustainability necessary for employees to take their responsibility and meet the need for change. You adapt and exercise your leadership in a way that creates conditions for employees to use their judgment and competence. The operations area consists of approximately 800 employees, most of whom work as insurance investigators or insurance case handlers. Employees make decisions for customers who apply for sick leave benefits for the first time, answer incoming phone calls from customers, and handle administrative tasks. The work requires high efficiency and quality. The operations you lead are distributed across several locations in Sweden, and travel is part of the position. The operations area has strong dependencies on other operations within the sick leave process, so good collaboration skills are required. As Operations Area Manager, you are part of the department's management group, and your immediate supervisor is the department director. The position involves handling confidential information, which requires strict compliance. Therefore, it is important that you have high security awareness. It is a job for someone who wants to take responsibility. We are looking for you who have a university degree or experience and qualifications that can be assessed as equivalent have previous management experience have good leadership ability develop long-term and positive goals promote new ideas and develop solutions that support development take own initiatives and act proactively, make things happen, and take responsibility for results have good self-awareness and are stable as a person, foster a trust-building work environment promote mutual dialogue, are attentive, and adapt your communication according to need and situation. It is meritorious if you have experience in strategic leadership have experience leading managers have experience in leadership in similar operations have experience leading remotely. We place great emphasis on your personal qualities Other Information A permanent employment, full-time, with start date by agreement. Possible placement locations: Stockholm, Gothenburg, Östersund, Borås, Trollhättan, Skövde, Västerås, Luleå, or Halmstad. Travel is part of the position. A probationary period may be applicable. Some positions with us involve participation in security-sensitive operations. To be hired for such a position, you must pass a security clearance according to the Security Protection Act (2018:585). In this recruitment, work psychological tests may be used as part of the selection process. Want to know more about the Swedish Social Insurance Agency as an employer? Visit https://www.forsakringskassan.se/om-forsakringskassan/jobba-hos-oss Contact Persons Manager: Ulrika Havossar, 010-114 00 29 (for questions about the position). HR Specialist: Stig Lindblom, 010-116 90 63, [email protected] (for questions about the recruitment process). Trade Union ST: Johanna Ryderling, 010-119 76 22, Saco-S: Matilda Eneqvist, 010-118 33 81, Seko: Eliza Grundström, 010-115 34 02. Application Submit your application by September 13, 2026. When you apply, include your CV. We do not use personal letters in our recruitment; instead, you will answer a number of selection questions relevant to the position. Upload your diplomas, grades, and certificates with your application. If you have protected personal information or no access to online banking ID, contact the HR specialist named in the notice, and we will help you submit your application.

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