UX Lead – Digital Employee Experience

Shape the future of digital employee experience in a global organization. Here you'll lead UX and process design that makes HR services simpler, smarter, and more self-service. Do you want to lead UX work for digital employee experiences in a complex, international environment? Here you'll combine user-centered design with process development to create simpler, more cohesive HR and service flows. About the Role You own the UX strategy for digital employee journeys. You ensure a consistent experience across multiple platforms and channels. You translate business needs into scalable and digital-first solutions. You drive work toward increased self-service, automation, and better user experience. What You'll Do Define UX principles, guidelines, and design standards. Map and improve employee journeys and HR processes. Reduce friction, manual steps, and unnecessary complexity. Collaborate with HR, IT, communications, and platform/product teams. Track experience quality, efficiency, and adoption with KPIs. We're Looking for Someone Who Has Solid experience in UX leadership, service design, and journey mapping. Good understanding of HR processes and service delivery in larger organizations. Ability to design for automation, scalability, and self-service. Experience working cross-functionally with many stakeholders. Data-driven approach and experience measuring user experience. Technology & Tools ServiceNow Microsoft 365 / Microsoft ecosystem HR tools Design systems Workflows and case management Practical Information Location: Gothenburg Work arrangement: Not specified Language: Not specified

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