German-Speaking Customer Service Representative at Convini

Description:

Do you want to work in a dynamic environment where service, engagement, and teamwork are at the center? Are you fluent in German, Swedish, and English and passionate about creating world-class customer experiences? Then this might be the role for you! Convini is now looking for a German-speaking customer service representative who wants to become part of their wonderful and energetic customer service team! About the Role As a customer service representative at Convini, you are responsible for providing excellent service to customers and consumers. You handle incoming inquiries via email, chat, and phone and ensure that each issue is resolved efficiently, professionally, and with a personal touch. This role has a special focus on the German market, but you will also support Convini's Swedish customers and consumers. In addition to customer interactions, you will also handle other administrative and operational tasks. You will become part of a wonderful and engaged customer service team consisting of five driven and positive colleagues. Here, teamwork is essential, and the ambition is always to exceed customer expectations. In addition to your fantastic customer service colleagues, you will also work closely with many other parts of the organization to ensure the best possible customer experience. Examples of work tasks: Handling incoming inquiries via email, chat, and phone Handling customer account-related matters (B2B & B2C) Maintenance of shared office spaces (showroom, etc.) Ensuring that office supplies are ordered and available in the office We are Looking for You If You: Have completed upper secondary education Speak and write German, Swedish, and English fluently Have at least one year of experience in a customer service role or equivalent, where customer contact was a central part of the role Have good IT skills and are accustomed to working in different systems As a person, you are: Structured and responsible, with a good ability to prioritize and drive work forward Service-oriented and unpretentious, with a strong will and ambition to deliver fantastic customer and consumer experiences A positive, communicative, and relationship-building team player who helps where needed Initiative-taking, solution-oriented, and confident in challenging existing work methods and contributing to development in a dynamic and entrepreneurial environment Other Information Desired start after summer Full-time (8-17), permanent position with an initial probationary period of 6 months Location at the headquarters in Solna (Frösundavik), with the possibility of some remote work Since you will be serving both Swedish and German customers, work may occur on certain Swedish holidays, depending on differences in holidays between the countries. We therefore seek someone with a flexible attitude. Application In this recruitment process, Convini is working with Jurek Recruitment & Consulting and you apply for the position via the announcement on Jurek's website by clicking the "Apply Now" button, uploading your CV, and answering a few questions. We look forward to receiving your application as soon as possible, as selection and interviews will take place on an ongoing basis. Due to GDPR, we cannot accept applications via email. If you have any questions about the position, please feel free to contact the responsible recruitment consultants Cecilia Strååt at [email protected] or Hedda Grenlöv at [email protected]. We warmly welcome your application! About Convini Convini is the original and Europe's leading full-service provider of smart, unmanned meal shops and coffee solutions in the workplace – delicious, simple, and convenient. They install, deliver, and maintain the equipment, while also offering full-scale service with baristas on-site. Since its founding in 1995, they have grown from Stockholm, Gothenburg, and Malmö to also now operate in Berlin, Düsseldorf, Cologne, Essen, and Hamburg. Convini's solutions make work days more energized for hundreds of thousands of employees every day, and the range is constantly renewed with well-known brands and exciting new products. Convini delivers quality in every detail and always puts the customer's needs first. They take responsibility, dare to try new things, and see opportunities where others see obstacles. Here creativity and bold ideas are encouraged – and we learn as much from successes as from mistakes. At Convini, they believe in growing together. Through openness, consideration, and a good dose of joy, strong relationships are built and a work environment where people enjoy themselves, develop, and can truly make an impact. Do you want to be part of creating the future Convini – where curiosity is the spark that makes a difference? We warmly welcome your application! Jurek is a specialized partner in recruitment and staffing that helps companies find the right talent in Finance, Legal & Compliance, Banking & Insurance, HR, and Business Support. Our experienced team combines industry expertise with a strong network to create accurate and sustainable matches. We work long-term, personally, and with high quality to create the best possible experience for both customers and candidates.Do you want to work in a dynamic environment where service, engagement, and teamwork are at the center? Are you fluent in German, Swedish, and English and passionate about creating world-class customer experiences? Then this might be the role for you! Convini is now looking for a German-speaking customer service representative who wants to become part of their wonderful and energetic customer service team! About the Role As a customer service representative at Convini, you are responsible for providing excellent service to customers and consumers. You handle incoming inquiries via email,…

Overview

Type

job

Status

active

Visibility

public

City

Solna

Address

Solna Stadshus

GPS

59.359892055913, 17.999283194415copyopen in

Email

Show email

Views

10

Published

15. 6. 2026

Edited

5. 8. 2026

Location

Specifications