Transport Coordinator / Customer Service at World Courier

Do you want to take the next step in your career as a transport coordinator at an international company with world-class customer service? Are you a quality-conscious, meticulous, and service-oriented person who wants to be part of ensuring life-critical transports through World Courier's unique logistics service? About the Position This is a consulting assignment for 12 months with good opportunities for extension and possible transition to employment with World Courier in the long term. About the Company World Courier offers complete logistics solutions to companies primarily in the pharmaceutical industry and specializes in temperature-controlled and time-sensitive transports. Their vision is to improve global health and therefore implements world-class logistics processes by having experienced staff, global offices worldwide, and broad market expertise. They also ensure optimal handling, transport, and delivery of vital health products. World Courier was founded in 1969 in Stamford, Connecticut (USA). In April 2012, World Courier was acquired by AmerisourceBergen, now Cencora, one of the world's largest service companies for the pharmaceutical industry, and today has offices in over 50 different countries. At the Swedish office in Arlandastad, 36 people work in a young environment characterized by the small company's family spirit as well as the global group's international contacts and dynamic environment. Duties As a transport coordinator, you will be part of a team of 14 people. In your role, you will receive thorough introduction and work closely with others in the team during your training period. The duties include receiving calls and emails from customers regarding transport bookings. You then plan and execute a transport service where parameters such as route, transport method, and packaging materials are tailored according to the customer's wishes and the product's specifications. You also assist customers with customs documents and communicate with the freight forwarder who then picks up the shipment. The role also includes responsibility for making flight bookings, customs clearance, labeling, and preparation of packaging materials as well as transport tracking. The position is full-time and working hours vary between 08:00-18:00, Monday to Friday. Regular working hours are 08:00-16:30 but every ninth week you work 09:30-18:00. The frequency of the week you work 09:30-18:00 may change and is based on the number of people employed within the department. Education, Experience, and Personal Qualities • Completed secondary education • 1-3 years of experience in customer service for business customers • Fluent in spoken and written Swedish and English • Good system skills and good knowledge of Office Suite • B-category driver's license • Meriting: Experience in forwarding and transport • Meriting: Knowledge of Finnish In this recruitment process, we place greater emphasis on personal qualities than previous work experience. The role requires you to be meticulous as a lot of documentation needs to be performed and you work with many important customers. Good service is a given for you, and you always do your best to give the customer the best experience from start to finish. Furthermore, you collaborate a lot with your colleagues but after a while you will need to take great responsibility for your own work. We therefore see that you are a self-driven and initiative-taking person who is not afraid to make important decisions. Other Information Start: Immediate Position: Arlandastad Salary: By agreement We use a competence-based methodology in all recruitment processes to ensure unbiased selection. We also use continuous selection, which means we remove the job posting when enough candidates have applied. If you become relevant for the position, we will contact you for an initial phone interview. Regardless of whether you move forward in the process or not, you will receive feedback on your application. Questions? Feel free to get in touch! 📧 [email protected] 📞 010-171 47 10 We recommend that you submit your application immediately as we are doing continuous selection. Welcome with your application! #Nextgen

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