Traffic Information Specialist for Operational Coordination in Malmö

REGION SKÅNE · Full-time

Andra Avenyen 7, Malmö, Sweden

Make a difference. Every day. Skånetrafiken's vision is to offer the world's best travel experience and thereby be the obvious choice for people in Skåne. In your work at Skånetrafiken, you contribute to a sustainable society and to making Skåne an innovative and attractive region to live, work, and thrive in. For us, public transportation is about much more than just trips. Together with our passengers, we connect people and places every day. Through this, we contribute to well-functioning infrastructure that enables the development of cities and regions where people can live with high quality of life. Starting in December 2025, Skånetrafiken has taken on the responsibility of ordering, coordinating, informing, and following up on replacement traffic services. In December 2026, we enter a new phase. For this, we need to hire more colleagues who want to make a difference for those traveling by public transport in Skåne. We are seeking full-time Traffic Information Specialists for Skånetrafiken's Replacement Traffic unit within the Operational Coordination area, currently based in Malmö. 4 position(s). DUTIES The Replacement Traffic unit is tasked with ordering replacement traffic during train disruptions, monitoring ongoing replacement traffic, and planning for future replacement traffic. We inform and guide our passengers and follow up on the delivery of both emergency and planned replacement traffic together with transport operators. Through this, we want to develop and improve the experience for passengers during train traffic disruptions. Skånetrafiken's Operational Coordination activity also has the task of monitoring all traffic for Skånetrafiken in real time, which includes neighboring counties and Denmark. We are responsible for producing and publishing traffic information, both acute and planned deviations, via Skånetrafiken's digital channels including app, website, and stop displays. We handle external contacts with transport operators, regional traffic companies, press, and collaborate with Trafikverket in the area of disruption information. The assignment also includes reporting deviations internally to colleagues to continuously improve our service and passengers' experience. We work closely with Skånetrafiken's operations team during business-critical incidents and other government-initiated events. We communicate all deviation and disruption information to those who interact with customers via chat, social media, and other customer channels, and we manage Skånetrafiken's press duty outside office hours. Our working hours extend around the clock, every day of the year. QUALIFICATIONS We are looking for someone with completed and approved secondary education. You express yourself fluently in Swedish and have good English skills, both spoken and written. It is an advantage if you have experience with replacement traffic, both planned and emergency, as well as experience in traffic management, incident handling, public transportation, or similar operational traffic activities. We also view positively on experience working in time-critical operations with large information flows where information needs to be analyzed, processed, and adapted for different target audiences, as well as operational work, preferably in public sector operations. You have good multitasking abilities and thrive in an environment where you need to handle, interpret, and prioritize large amounts of information from several systems and applications simultaneously. You have the ability to quickly transform complex information into clear, accurate, and helpful traffic information for passengers. The role places high demands on stress tolerance, especially during acute incidents that affect traffic and our passengers. You are accustomed to working in an operation where pace can vary from calm periods to intense situations with high demands for quick delivery and clear communication. As a person, you collaborate well with others while having the ability to work independently and make decisions that can affect many people. You are flexible and view development and changed working methods positively to meet the needs of the operation and our stakeholders. Since the operation runs around the clock, you need to be able to work shifts, including evenings, nights, and weekends. We place great emphasis on personal suitability. We use continuous selection. We warmly welcome your application! Salary range: 35,000 - 39,000 kr Link to current collective agreement can be found here: https://skr.se/kollektivavtal/huvudoverenskommelsehok/huvudoverenskommelsehoktmedakademikeralliansen.8206.html https://skr.se/kollektivavtal/allmannabestammelserab.655.html Employment type: Permanent position. Duration: Start date according to agreement. Region Skåne exists so that everyone living in Skåne feels good and has confidence in the future. Through boundless collaboration and care, the best conditions are created for a healthy life—within business, public transportation, culture, and healthcare—in Skåne. Together we make life more possible. Skånetrafiken exists for everyone who lives, works, and travels in Skåne. We make sustainable travel easy. Every day, people make approximately 470,000 trips with one of our 14,000 daily bus and train services, plus 6,500 service trips to work, school, healthcare, family, and friends. Our bus and train journeys are labeled with Bra Miljöval (Good Environmental Choice), and by traveling by public transport, we together contribute to a sustainable society, a better environment, and a vibrant landscape. At https://www.skane.se/ledigajobb, you can see the status of Region Skåne's recruitments and how many have applied for the positions. If you have protected personal information, please contact the contact person listed in the announcement so that your application is handled according to special procedures. When you apply for a job at Region Skåne, your application becomes public information according to the principle of public access. Your information is processed and stored in accordance with the General Data Protection Regulation (GDPR). To staffing and recruitment companies and to those selling job advertisements: We respectfully but firmly decline direct contact from staffing and recruitment companies and sellers of additional job advertisements.