Service Manager for Digital Devices - Växjö Municipality

No two days are alike here at Växjö Municipality. Sometimes we take care of the small things and sometimes the really big ones. Either way, it means a workday that truly makes a difference. We are over 7,000 employees working together to create a good day, every day. With us, you get the opportunity to make a difference while growing and developing. There is a wide range of professions and career opportunities here, and what they all have in common is that they build and create our future Växjö. Do you want to share our workday? Work for a good day. Every day. 1 position(s). JOB RESPONSIBILITIES Computers, tablets, meeting rooms, and printing solutions may be things many take for granted in their workday. However, there is extensive work behind them—from technology selection, logistics, and suppliers to contracts, procurement, and long-term planning. We are now looking for a Service Manager for Digital Devices, AV, and Print who wants to help develop the digital workplace for the Växjö Municipality Group. You will be part of Service Management and work with our group-wide IT services. Your main focus will be Digital Devices, where you and a colleague will be responsible for services related to computers, tablets, and peripherals. Your area of responsibility also includes AV and meeting technology as well as Print. The role is broad and sits at the intersection of business, technology, and suppliers. You need to understand technology and find it interesting, but you should not be the leading technical specialist. Rather, your task is to see the big picture and ensure that services function, develop, and meet business needs, both today and in the future. An important part of the work involves logistics, ordering processes, workflows, and lifecycle management. You also work closely with the municipality's suppliers and follow up on contracts, deliveries, quality, and costs. In this role, you will, among other things: • Manage and develop services within Digital Devices, AV and meeting technology, and Print • Work with the full lifecycle of services—from needs and planning to implementation, development, and discontinuation • Develop and monitor logistics and ordering workflows for digital devices • Be an important link between operations, IT technical specialists, and external suppliers • Gather operational needs and translate them into requirements and long-term solutions • Follow up on suppliers, contracts, delivery quality, and costs • Participate in and drive development initiatives within your service areas • Work with planning, standardization, and lifecycle management of the municipality's digital workplace • Develop decision-making materials and contribute to long-term strategic choices A significant part of the role also involves procurement and supplier management. In upcoming procurements, you work with the municipality's procurement specialists and lead the work from an IT perspective. Looking ahead, several major initiatives await in this area. This means you are coming into a role where you have the opportunity to influence how parts of Växjö Municipality's digital workplace will look in the years to come. QUALIFICATIONS We are looking for someone who thrives in a role where technology, people, business acumen, and structure come together. You do not need to be an IT specialist, but you have a genuine interest in technology and enjoy familiarizing yourself with, for example, computers, peripherals, and other hardware. At the same time, you can step back from the technology and see operational needs and the bigger picture. You can dialogue with technical specialists and understand their perspective, but also explain technology in an understandable way to the operations team. You are attentive and can balance different needs and perspectives into solutions that work in practice. Your background could be in, for example, service management, project management, IT, procurement, logistics, or supplier management. Relevant post-secondary education is a plus, but we value relevant experience and the right competencies at least as highly. We would particularly like to see experience in some of the following areas: • Service ownership, management, product ownership, or project management • Supplier management and contract monitoring • Requirements definition and coordination between different stakeholders • Procurement, logistics, or ordering workflows • Digital workplaces, client hardware, or peripherals • Driving projects or change initiatives from needs to implementation Experience with public procurement and the Public Procurement Act (LOU), especially within IT or digitalization, is a merit. Experience with ITIL or IT Service Management is also a plus. If you have worked with AV and meeting technology or Print and document management solutions, that is an extra advantage. Who are you? To succeed in this role, we believe you are open, social, and unpretentious. You enjoy collaborating, sharing knowledge, and are organized in your work. You have the ability to keep complex matters with many stakeholders on track and drive work forward while listening to operations, technicians, and suppliers. You are communicative and can explain technical issues in a simple way, while your interest in technology allows you to have a good dialogue with specialists. Above all, you enjoy creating structure, getting people to work toward the same goals, and translating needs into solutions that work in practice. Employment form: Permanent employment. Duration: Permanent. Växjö Municipality strives to reflect the society around us and therefore welcomes applicants from all parts of society who can contribute to broad diversity in the organization. Does this sound like a role for you? We look forward to your application! Selection is ongoing, so please send in your application as soon as possible. The recruitment is conducted by Chefspoolen on behalf of Växjö Municipality. All questions regarding the position are therefore handled by us. If you have questions, you are warmly welcome to contact Pontus Lindekrantz at [email protected]. Do you recognize yourself in parts of the role but not everything? Do not hesitate to reach out anyway—we are happy to tell you more. Växjö Municipality offers an attractive workplace that is free from discrimination and provides equal opportunities for all. As a permanent employee, you will as a rule be employed within our organization. Applications are only accepted through the Public Jobs recruitment tool (www.offentligajobb.se). To staffing and recruitment companies or to you as a sales representative: We politely but firmly decline direct contact from staffing and recruitment companies as well as sellers of additional job advertisements.

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