Technical Support Specialist for Samsung

Transcom Aktiebolag · Full-time

Kistagången 10, KISTA, Sweden

We are looking for a highly motivated and tech-passionate individual to join our Tech Support Team for Samsung. As a technical support and user support representative, you will have the unique opportunity to play a crucial role in providing first-class assistance to Samsung customers, troubleshooting technical issues, and giving them the tools to maximize the use of their cutting-edge products. Transcom is a global community of customer experience experts. Everyone is agile, curious, driven, committed to lifelong learning, and engaged with the world's most beloved brands. We are seeking a Swedish technical support and user support expert who loves helping others, deeply cares about delivering excellent customer service, and has a true passion for technology and the world of AI. We want you to be part of us. This is the perfect opportunity for a tech-enthusiast. What can you expect? At Transcom, we foster an international and inclusive environment that makes you feel supported, encouraged, and welcome from day one. We are committed to your growth and success. Cutting-edge technology - Stay at the forefront of technology and work with the latest technical products and innovations. Career development - We offer robust professional development programs, mentorship, and growth opportunities within our diverse customer experience team. This is your chance to grow and develop in a dynamic and fast-paced industry. Make a real difference - Improve users' lives directly by solving their technical challenges and guiding them to maximize the value of their devices. Your role is crucial in ensuring that our users get the most out of their technology, making a real difference in their lives. Full-time employment Health and wellness: Comprehensive insurance and pension plan, plus access to a free gym at the workplace and discounted meals through the Edenred program. Join us as a Technical Support and User Support Expert! Samsung is at the forefront of the market when it comes to the future of technology. In this role, you will act as user support. You listen to and understand our users' questions and ensure they understand how to move forward in the best way. Your tasks will include solving problems, but it doesn't stop there; you ensure that the user gets the most out of their technical product while using the finest cutting-edge technology tools to assist you in your daily work. Your main responsibilities will be using your in-depth knowledge of tech products to diagnose and resolve complex issues and be a champion for our customers, advocating for their needs and delivering outstanding service. What we are looking for: Intermediate English (B2+) - written and spoken. Native or fluent in Swedish. A strong interest in troubleshooting hardware and software on various electronic devices. A passion for learning and understanding mobile operating systems (Android & iOS) and common software. An enthusiasm for problem-solving and a natural aptitude for diagnosing and troubleshooting technical problems. A positive attitude and a strong ability to handle stress effectively. Excellent listening skills and a genuine interest in building strong customer relationships. A creative mind and the ability to find innovative solutions and workarounds. Start date = October 1, 2026 If your profile matches what we are looking for, we will invite you to one of our digital interviews. There we will give you more information about the position and get to know you better. Interviews are ongoing, so submit your application as soon as possible. What is life like at Transcom? We have 30,000+ customer experience specialists in 29 countries across 90 sites, providing services in 33 languages to international brands across various industries. Thanks to our recent success, we are expanding our award-winning team and investing in our employees. At Transcom, we are relentlessly committed. To our customers and to each other. Every day someone starts their journey with Transcom. Taking the potential they have today and transforming it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Standing up for positive, lasting change in their teams and communities. That is how we are at Transcom. Here we care and cheer each other on. You are included, just as you are, from day one. And with the right attitude, there is no limit to how far we can go together. We are committed to your growth and success. We are an equal opportunity employer, and all qualified applicants will be considered for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.