Technical Support - Aftermarket

Kellfri is strengthening its aftermarket team with a technically skilled and service-oriented colleague. We're looking for you who has practical experience with machines, vehicles, agricultural machinery, construction equipment, or similar technical products. In this role, you'll be an important point of contact for our customers and help them with technical support, troubleshooting, service matters, and long-term solutions! About the position In your role as technical support in the aftermarket department, you'll be a central point of contact for customers after a sale is completed. You'll work daily with technical advice, troubleshooting, and problem-solving related to Kellfri's products. The role requires you to have a good understanding of machine technology and be able to understand how products work in practice. You'll also be responsible for documenting technical information, following up on cases, and ensuring that the right information is entered into our business system. It's therefore important that you have both technical understanding and the ability to work administratively. The role combines technical support with responsibility for warranty, complaint, and service matters. Your main responsibilities: Provide technical support and guidance to customers of Kellfri's products Troubleshoot and analyze technical problems related to machines, equipment, and associated components Handle and follow up on warranty cases, complaints, and service assignments Register, document, and administer cases in the business system Ensure that technical information, actions, and decisions are documented correctly Ensure correct handling of complaint orders, credits, and debits Actively work with sales of wear and spare parts Follow up on deliveries and ensure high customer satisfaction after a sale is completed Contribute to development and improvement of aftermarket processes You'll also participate in internal company meetings, act as customer support when needed in sister companies, and perform other tasks related to the role. The position is located at Kellfri's headquarters in Skara and includes daytime work, Monday to Friday. You'll be offered employment with Kellfri AB starting immediately or by agreement. Your profile We're looking for you who has experience from a technical and customer-facing role where you've worked with troubleshooting, service, support, or aftermarket. To succeed in this role, you need to have a clear foundation in machine or vehicle technology and understand how mechanical products work in practice. You need to be able to have a technical dialogue with customers, workshops, and colleagues, and be able to assess what is relevant information in a service, warranty, or complaint case. The role suits you if you're confident with technical matters and at the same time have the ability to document, follow up, and drive cases forward in a structured way. We'd like to see that you have: Experience in machine technology, vehicle technology, agricultural machinery, construction equipment, workshop, service, or similar technical field Understanding of mechanics, hydraulics, electrical systems, and technical troubleshooting Experience with technical support, service, or aftermarket work Ability to interpret technical problems and translate them into clear documentation Administrative skills and experience working in business systems Experience with order handling, case follow-up, and documentation Good knowledge of the Office package Experience from the vehicle industry, machinery industry, agriculture, construction, or industry It's an advantage if you've previously worked in a workshop, with spare parts, technical support, complaints, or warranty cases. As a person, you're structured, responsible, and solution-oriented. You're easy to collaborate with, communicate clearly, and build trusting relationships with both customers and colleagues. You're also self-driven, take initiative, and are motivated by finding solutions that create value for both the customer and the business. You communicate fluently in Swedish and English, both spoken and written. A driver's license and access to a car are requirements for this position. Kellfri AB Kellfri is a full-service supplier of cost-effective products with Swedish design for all types of agriculture. With control over the entire chain, from idea to finished product, we offer the opportunity for more people to run operations in rural areas. The company was founded in 1952, has revenue of approximately 370 million SEK, and currently has 70 committed employees. The headquarters is located in Skara, Sweden. Sales are also present in Norway, Finland, Denmark, the United Kingdom, Poland, and Germany. Kellfri AB is part of Salix Group, a trading company and business area within Volati. Volati is listed on Nasdaq Stockholm. We offer... With us, you get a varied role with freedom within responsibility, the opportunity to grow in your professional role, and good future career opportunities within the company and the group. You'll be part of a company focused on cost-effective products, quality, and long-term customer relationships. Kellfri is an exciting company undergoing a transformation journey with a strong owner and an established brand. We operate at a high development pace where we develop, market, and sell our products ourselves. Kellfri is a flexible and solution-oriented company with short decision-making paths from idea to action. Application In this recruitment, Kellfri AB is collaborating with OnePartnerGroup, and you're welcome to apply for the position at onepartnergroup.se. Due to GDPR, we don't accept applications via email; we refer you to our website instead. You show your interest by simply applying through our website. As a first step, shortly after you apply, you'll receive an SMS and email from our AI colleague Sara (sender Kiku) with a link to answer a few screening questions for the position. After that, we'll contact you via email or phone for feedback. We work with continuous selection and placement, which means the position may be filled before the final application deadline. The process will then include selection through interviews, tests, reference checks, and background checks for candidates who, based on their match with the role's requirement profile, move on to the next stage. The tests are a tool to ensure a competency-based selection and to contribute to diversity, equality, objectivity, and an unbiased recruitment process. It's important to us to hear about your experience when you've applied for a position with us. Therefore, we send out a short survey when you apply and when the process is completed. If you have any questions, please feel free to contact Jennifer Lindvall at 073-425 56 41 or [email protected] Welcome to submit your application!

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