Technical Support Coordinator at Well-Known Customer in Central Gothenburg

Would you like to work at a centrally located workplace with attractive facilities, in a diverse team with a forward-thinking mindset? Do you also have a background in customer service, property management, or technology, and are you ready for the next step? Then we have an assignment for you. We are currently recruiting a full-time technical customer coordinator for Göteborg Energi. In this customer service unit, you will work as a technical customer coordinator. Here, the tasks are varied and we handle all kinds of technical support requests. Your responsibilities will include: • Receiving and handling error reports • Troubleshooting • Scheduling appointments • Technical support within our various product areas The role is responsible for generally being able to answer questions about the company's products/services both via phone and internal case management systems. This means you will handle/resolve and take responsibility for customer cases with the aim of ensuring and increasing customer satisfaction. Start: Immediate Working hours: 3-shift schedule, work shifts can be scheduled for both weekdays and weekends. Hours vary between day, evening, and night shifts. Who are you? No technical background is required to succeed in this role. We have the expertise and will provide you with an extensive introduction. What you do need to be is curious! In our technical support team, you will get to learn exciting things about both customer handling and electrical grids. We are looking for someone who: • Works well with others • Is comfortable taking initiative, improvising, and prioritizing • Has a natural customer focus and wants to complete your cases with a satisfied customer as the result • Has a three-year upper secondary education or equivalent It is advantageous if you: • Have previously worked with customer handling, such as technical support, customer service, or other service roles with high customer focus Beyond this, we require that you express yourself well in speech and writing in Swedish and English, as well as very good computer skills and experience with various computer systems. If you also speak a third language in addition to Swedish and English, this is advantageous. Working hours may vary; our hours are 24/7 year-round. Three-shift work is relevant for this position, and on-call duty may occur. The position may be filled before the application deadline. About the company Uniflex is one of Sweden's leading staffing and recruitment companies with over 20 years of experience matching the right expertise with the right workplace. Since 2002, we have helped companies find the right talent in technology, industry, administration, customer service, and other professional roles. We work with recruitment, staffing, interim solutions, and partnerships with subcontractors – from specialists to managers and roles in administration and office work. Over the years, we have successfully matched thousands of employees with both small and large businesses throughout the country. Let's get to work!

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