Technical Customer Support Manager at DT Energi

Description:

Are you a social and technically-minded problem solver? Do you want to be the reassuring point of contact for our customers after installation is complete and ensure they get the most out of their system? DT Energi is growing, and we're now looking for a service-oriented star to take on the important role of our Customer Support Manager. About us at DT Energi DT Energi is the reliable, local partner for solar panels, batteries, and charging boxes. As a sister company to Dala Trähus (founded 1967), we understand the importance of long-term thinking and quality. Our focus is that customers feel secure every step of the way—from the first home visit to a fully functioning system. And that's where you come in! What you'll be doing As our Customer Support Manager, you are the heart of our after-sales operations. You are the customer's best friend when technology needs a little extra care and ensure they feel just as well looked after after installation as they did before. Your mission is to ensure world-class support. Your day-to-day tasks include: Case management: You are "first line" and handle all incoming support requests via phone and email, log them, and ensure they are resolved. Customer onboarding: Conduct digital and in-person meetings with new customers to calmly walk them through the app and features of their new system. Troubleshooting (on-site): Visit customers to troubleshoot and solve simple problems, often related to network, WiFi connections, or system restarts. Troubleshooting (remote): Use systems and apps to remotely analyze and resolve issues that arise. Vendor contact: Act as the technical contact person with our manufacturers (e.g., inverters and batteries) for more complex warranty and support cases. Administration: Handle service administration, planning, create support guides, and keep our systems updated. Who we're looking for We're looking for you—a "people person" with a genuine interest in technology. You're the one friends and family call when their router is acting up, and you do it with a smile. To succeed in this role, we believe you have: Several years of experience in technical support, customer service, or a similar role where you combined technology with customer contact. A strong technical interest and "digital fluency." You're comfortable using apps and various software. Good understanding of WiFi, routers, and troubleshooting home networks. B-class driver's license (required to visit customers). Fluent Swedish and English, both spoken and written. As a person, you are: Service-oriented & Social: You're excellent at taking care of customers, inspiring confidence, and are always friendly and accommodating. Pedagogical: You're calm and can explain technical concepts in simple terms to someone who isn't technically savvy. Problem solver: You're curious, don't give up at the first sign of trouble, and enjoy troubleshooting to find the root cause. Self-directed & Organized: You can independently plan your days, prioritize cases, and ensure nothing falls through the cracks. Why choose DT Energi? With us, you become an incredibly important key person in a close-knit and family-like team. You get: A secure position in a stable and growing company with a strong owner (the Dala Trähus group). A central and valued role where you are the bridge between our technology and our customers. Freedom with responsibility and great opportunity to plan your own workday. A meaningful everyday where you help people succeed with their green transition.Are you a social and technically-minded problem solver? Do you want to be the reassuring point of contact for our customers after installation is complete and ensure they get the most out of their system? DT Energi is growing, and we're now looking for a service-oriented star to take on the important role of our Customer Support Manager. About us at DT Energi DT Energi is the reliable, local partner for solar panels, batteries, and charging boxes. As a sister company to Dala Trähus (founded 1967), we understand the importance of long-term thinking and quality. Our focus is that customers feel…

Overview

Type

job

Status

active

Visibility

public

City

Ljungskile

Address

Nytorpsvägen 23

GPS

58.210918739015, 11.916485805351copyopen in

Email

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Views

8

Published

20. 7. 2026

Edited

1. 8. 2026

Specifications