Technical Customer Support

Would you like a job where you provide first-class technical support, monitor and maintain systems, and validate and report results from fish passages? TiVA in Kalmar develops fish counters and camera systems used throughout Europe to monitor fish populations and migration routes. About TiVA We at TiVA are a small, driven team of experts passionate about smart solutions related to water. Since our founding in 2020, our systems have been adopted by hydropower companies, authorities, interest organizations, and universities in Sweden and internationally. Our products are based on artificial intelligence and specially trained algorithms for species recognition and fish counting, with real-time results. Everything we do is guided by our core principles: quality, simplicity, and operational reliability. Your Responsibilities In your role as technical customer support, you will have a varied day-to-day where you will, among other things: Receive support calls and help our customers with technical questions Monitor the operation of our systems Perform troubleshooting, updates, and maintenance Continuously validate collected material and write reports for customers When needed, work in production with assembly and configuration of devices and systems Who Are You? We believe that to thrive in this role, you are a natural problem solver who doesn't give up when technology fails. Since we are a small team, it's important that you are self-reliant, responsible, and willing to take your own initiative. You are service-oriented, find it easy to talk with people, and enjoy going the extra mile to ensure customer satisfaction. It is highly valuable if you have an interest in nature or fish! We Are Looking For Someone Who: Has basic knowledge of programming and/or IT/networking Has a strong technical interest and a general understanding of hardware and software Has good knowledge of Swedish and English, both spoken and written We Offer The opportunity to combine your interest in fish and nature with your career A varied job where no two weeks are the same A small team with short decision-making paths and great opportunities to make an impact The chance to work with technology that makes a concrete difference for the environment Collective agreement and fitness benefits About the Position Scope: Full-time, permanent position with a 6-month probationary period Location: Our newly built offices in Kalmar Start Date: By agreement Deadline for Application: 2026-08-31. We conduct interviews on a rolling basis, so don't delay your application! Application and Contact Send your application or questions to [email protected]. We look forward to hearing from you!

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