Technical Customer Support

Description:

Are you passionate about technology, problem-solving, and customer interaction? Do you want to be part of a company at the forefront of digitalization and information logistics? Then the role of Technical Customer Support at IDATA could be your next step! Here you'll combine your technical interests with helping customers in a business that is constantly evolving, where your ideas and initiatives are valued. About the role As Technical Customer Support at IDATA, you'll be an important part of the customer service and support team. You work as first-line support and help customers with questions about the company's portal, services, and systems. The role suits you if you have a technical interest and enjoy analyzing problems to find solutions. You will receive cases via phone, email, and case management systems and work closely with the business to ensure a high level of service. When questions become more technically advanced, you collaborate with the development department, which functions as second-line support. Examples of work tasks Handle incoming support cases via phone, email, and case management systems Support customers regarding the company's portal and services Troubleshoot and analyze technical problems for further escalation if needed Work in JIRA and other internal systems Receive customers and visitors at reception Administrative tasks related to the business Contribute to improved work methods, processes, and documentation Your profile We believe you are curious, solution-oriented, and enjoy helping others. You have a technical interest and can understand the logic behind technical problems, although you don't need to be a programmer. You are communicative and confident in customer interactions and have the ability to handle both simple and more complex questions in a professional manner. Required skills Experience in customer service or technical support Fluent Swedish in speech and writing Technical understanding and interest in IT Basic understanding of programming or system integrations Ability to analyze problems and see logical connections Meritorious Experience with customer phone contact Experience with case management systems About IDATA IDATA is a successful and sustainable company in strong development with operations in information logistics and mailing services. Their vision is clear: "We simplify communication". They do this by helping their customers manage, archive, and distribute documents such as invoices, payment reminders, customer agreements, and sales letters – both digitally and as mail. Behind the solutions is an approach characterized by responsibility, competence, respect, and a strong solution focus. The team is characterized by proximity, personal service, and a desire to continuously develop. Here are also generous benefits such as: • Free massage • Breakfast pastry • Wellness hour during work time • Leisure club About Framtiden Framtiden works with both staffing and recruitment; we want to make a difference in people's lives. We make a difference by helping people find the right job and the right colleague. We are specialists in recruiting the right talent to the right company. Framtiden operates in seven locations in Sweden. Terms Start: September or by agreement Extent: Full-time, 8 am–5 pm Location: Värnamo Selection is ongoing and the position may be filled before the final application deadline.Are you passionate about technology, problem-solving, and customer interaction? Do you want to be part of a company at the forefront of digitalization and information logistics? Then the role of Technical Customer Support at IDATA could be your next step! Here you'll combine your technical interests with helping customers in a business that is constantly evolving, where your ideas and initiatives are valued. About the role As Technical Customer Support at IDATA, you'll be an important part of the customer service and support team. You work as first-line support and help customers with…

Overview

Type

job

Status

active

Visibility

public

City

Värnamo

GPS

57.18322, 13.9916664copyopen in

Email

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Views

9

Published

3. 7. 2026

Edited

5. 8. 2026

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Specifications