IT Support Technician

Make technology—and everyday work—run smoothly for others. When a meeting won't start, the network is down, or a computer is acting up—that's when you step in and fix it. As an IT Support Technician at Trafikverket, you help your colleagues get their day to work. You work both on-site and remotely, and what you do makes a difference—directly. Work Tasks This is a role where you interact with people just as much as with technology. You work in a supportive and collaborative team where you all keep operations running. Here, you can be yourself, contribute your strengths, and continue developing in your role—whether you're already experienced or curious about the next step in your career. What You Do As an IT Support Technician with us, you provide user support both physically on-site and remotely. You: - help colleagues with everyday technology: computers, printers, meeting rooms, mobile phones, etc. - solve problems, answer questions, and ensure users can move forward - perform new installations of Trafikverket computers - work in a ticket management system and follow up on your cases throughout their lifecycle - provide support via phone, email, and Skype—not just on-site - ensure spare parts and equipment are available - work both independently and in close collaboration with team members Some tasks may involve heavy lifting or awkward postures, but you'll have the right tools and support. You'll be part of a team that supports each other—with knowledge, energy, and good humor. We work closely together, even though we're at different locations. We have an open and respectful culture, and we know that work-life balance is essential for thriving and performing well. We want more people to feel welcome with us—regardless of gender, background, or previous experience. What matters most isn't where you come from, but where you want to go. And we hope you want to come here. Qualifications Who Are You? We believe you enjoy helping others, are solution-focused, and thrive in a dynamic environment. You don't need to know everything—but you're curious, eager to learn, and comfortable asking for help when needed. You're calm and professional, even when things get stressful. You like to bring order, stay on top of your tasks, and help things run smoothly. Collaboration and good communication are natural parts of how you work. We're looking for someone who has: - upper secondary education in IT or equivalent knowledge through experience - at least two years of professional IT support experience in the past five years - experience working with computers and other equipment - good ability to communicate in Swedish, both spoken and written - a B-class driver's license and experience driving a car It's a plus if you also have: - experience with ticket management systems (e.g., Helix/Remedy ITSM) - strong knowledge of Microsoft products and platforms - worked as an on-site technician in a larger organization Additional Information To make sure you don't miss important information about your application, keep yourself updated via My Career Page! We primarily use email (from address: [email protected]) for notifications and interviews. Check your inbox and spam/junk folder regularly during this time to ensure you receive all information from us! You may also want to add that email address to your contacts. Web-based tests are used as part of the selection process in this recruitment. You're motivated by active employee engagement where you take responsibility for your tasks in a goal-oriented way while being mindful of how you contribute to the whole through collaboration with others. This position is classified as a security-sensitive role. Employment requires successful completion of a security vetting process, conducted in accordance with the Security Protection Act (2018:585). Application The questions you answer when submitting your application will form the basis of our initial selection. Unless otherwise stated in the job posting, we'd like you to attach your CV. We've stopped requesting cover letters since we don't use them as part of our selection materials. If you have protected personal information, contact the hiring manager so your application is handled according to special procedures. You'll find the manager's name and contact details in the job posting. Within our IT organization, you'll help develop Sweden using modern and innovative solutions. We're in the midst of an exciting transformation where we're making the most of digitalization's opportunities. Digitalization places ever-greater demands on us, and we want to adapt our expertise, work methods, and organization accordingly. We have overall responsibility for IT and telecommunications—a service that runs 24/7, year-round—just like Sweden's transport system. At Trafikverket, we work to bring Sweden closer together. We believe that a combination of different experiences, backgrounds, and perspectives is the best foundation for building a workplace free from discrimination and an environment where everyone thrives and does their best. We believe in diversity, where reliability, commitment, and courage are the common denominators. That's how we best represent our society.

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